CED ‑ Facebook Feed & Ads

We began having issues with orders not pulling into the META app, then when we sent in tickets for support, despite having paid for 24/7 support, it would take days to receive a response. The response would be about our ETSY integration, which had also recently been deleted, but was not an issue. We spent the majority of this month asking for and waiting on answers, leaving customers in the balance and essentially wasting the money we spent on a plan for better service. Requests for a refund after pointing this out were ignored, or we again were asked about Etsy. It was disappointing to say the least, but we have to make the best decision for our customers and finally give up on this app and the money wasted.

CED have supported us in setting us up with TikTok Shop and have made the process seamless. A special mention to Aditi who has handled everything fantastically, could not sing her praises higher!

The app was easy to install, set up was a bit of a faff and not as automated as I hoped (TikTok shop) but after putting in the time to set it up it worked ok. The snag is that the 'free' option is not 10 orders a month but 10 orders in total. So very quickly you have to upgrade. It's very misleading on the pricing page and as you can now sync Shopify directly I decided not to bother upgrading.

The app was easy to install and to connect to Facebook. The issue I have right now is the I cannot delete any of the items from the catalog because: Settings can't be edited!
You only have access to create ads with this catalog. To edit settings for this data feed file, you need to contact someone who has permission to manage this catalog.

I contacted CED, Harsh email me the instructions to delete, but If I don't have the permissions to do it, it doesn't do any good.

Obviously if the app doesn't allow you to do but CREATE ADDS, and not manage your catalog or items, is not something that I will be interesting in purchasing.

I hope that Harsh Yadav is able to give the permission I need to be able to delete the items from the test catalog.

I recently integrated CedCommerce Social Connector into my Shopify store, and it has been a game-changer. The app seamlessly connects TikTok Shop, Facebook, and Instagram, offering features like real-time syncing and easy Facebook ad management. Setting up and linking accounts is a breeze, making it a must-have for a hassle-free multi-channel experience.

The customer service team is consistently prompt and knowledgeable, providing valuable assistance around the clock. This commitment to user support is a standout feature, reflecting the app's focus on user success.

CedCommerce Social Connector goes beyond integration, offering product optimization with relevant keywords for better visibility on Facebook. Overall, it's a reliable and effective solution for anyone looking to enhance their social commerce journey. If you're seeking a comprehensive multi-channel Shopify integration with excellent customer service, this app is highly recommended. ⭐⭐⭐⭐⭐

I tried to connect my Shopify store directly to TikTok Shop, but their integration wouldn’t work. Then, I found CedCommerce. I am so glad I did. I reached out to their support team, and they set up a call with me to assist with the setup. Suryansh was the agent I was connected with, and he was (and, still is) fantastic! He answered all of my questions and helped work through the issues I was facing. I would highly recommend using CedCommerce to add your products to TikTok Shop!

The app works fine but I had to uninstalled because I stop selling on TikTok shop. I uninstall the app 5 months ago and they are still charging me. I have emailed them a few time and they are still charging me. I want my money back. Thank you

I've been using the TikTok Shop Cedcommerce Social Connector app for a few months now and I'm very pleased with how it has streamlined my business operations. The automatic order syncing saves me so much time by eliminating the need to manually enter orders. I can now focus my energy on other important tasks.

Great app, Aditi was very helpful and professional when i chatted with her. App is easy to use

Hit their limit cap on my store the week of BFCM. No email. No flashing bells. No leniency. No order flow.

So after half a day trying to figure out why my ads weren't converting, I figured out the CEDCommerce wasn't allowing orders to flow on TikTok Shop. Again. No alarm bells or leniency to allow orders to go past their cap. Thousands of dollars of ad spend wasted with $0 in sales because they didn't get their extra $100.

Then when I tried to upgrade my plan, it wouldn't allow me because there's more bugs in their software than an entomologist's lab.