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We began having issues with orders not pulling into the META app, then when we sent in tickets for support, despite having paid for 24/7 support, it would take days to receive a response. The response would be about our ETSY integration, which had also recently been deleted, but was not an issue. We spent the majority of this month asking for and waiting on answers, leaving customers in the balance and essentially wasting the money we spent on a plan for better service. Requests for a refund after pointing this out were ignored, or we again were asked about Etsy. It was disappointing to say the least, but we have to make the best decision for our customers and finally give up on this app and the money wasted.

Very helpful and patient as I am not a computer programer -- quick to respond.
Went out of way to resolve problem

Superb customer service. Quick and timely help with detailed instructions. Such a helpful tool for small business owners.

The app is fairly easy to install. When I have had questions, customer service has been very thorough with giving instructions on how to make the updates. I would definitely recommend using this app.

They have just helped me connect my Shopify store to Facebook and Instagram shopping - I'm not sure I could have done this without their help. It was a seamless, step-by-step hand-holding. I'm hugely grateful and very excited to see my products in the shop! thank you so much :-)