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Service is good, great support. Pixel not that great + no special price for multiple store owners
Thank you for sharing your feedback with us. We're delighted to hear that you're pleased with our service and support. However, we’re sorry to learn that the Pixel features ...
I faced some problems about settings and permissions. Joy was very patient and helped me deal with them. The customer service staff were always available and helped me solve the problem very well. Thank you very much.
I can't open the plugin, please help me solve it as soon as possible
I am very anxious, but I cannot contact you because I cannot open the app. Please help me solve it as soon as ...
Hello,
Thank you for your feedback and for highlighting your positive experience with Joy and our customer service team. We apologize for the inconvenience you're facing with ...
I started using this app for better tracking and information sharing between my store and FB. It has been working fine...but, it does miss some purchases. I have contacted support and expect to get the issue sorted. Thanks
Hello Nextbait,
Thanks for taking the time to share your experience with us and we are sorry for any inconvenience caused to you.
Regarding the purchase events, our support ...
The support is available, but with issues that I have using the app, we can not find easy solution, the reading of Pixel from Omega when I connect with my FB pixel is not so correct and we did not find solution for that.
Hello,
Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.
Our support team has just received your feedback and ...