Omega Facebook Pixel Ad Report
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I faced some problems about settings and permissions. Joy was very patient and helped me deal with them. The customer service staff were always available and helped me solve the problem very well. Thank you very much.
I can't open the plugin, please help me solve it as soon as possible
I am very anxious, but I cannot contact you because I cannot open the app. Please help me solve it as soon as possible. I will modify the comment after solving it.
Hello,
Thank you for your feedback and for highlighting your positive experience with Joy and our customer service team. We apologize for the inconvenience you're facing with the plugin.
Our team has already contacted you to address the issue and fixed it. Please let us know if there is anything else we can do to improve your experience with our support service. We're here to help and ensure that everything works smoothly for you.
Thank you for your patience and understanding.
I started using this app for better tracking and information sharing between my store and FB. It has been working fine...but, it does miss some purchases. I have contacted support and expect to get the issue sorted. Thanks
Hello Nextbait,
Thanks for taking the time to share your experience with us and we are sorry for any inconvenience caused to you.
Regarding the purchase events, our support team also explained you the case that Facebook now does not support real time report, so we recommend you to check the past days instead, in addition, you can check right from our app Analytics that we already sent enough purchases to Facebook from the time you installed our app.
If you have any questions or need assistance from us, please let us know.
Best regards,
Omega team
The support is available, but with issues that I have using the app, we can not find easy solution, the reading of Pixel from Omega when I connect with my FB pixel is not so correct and we did not find solution for that.
Hello,
Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.
Our support team has just received your feedback and the support agent has sent you an email to explain the issue. Please check and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team