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Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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This app has been a huge disappointment. I paid $250 expecting a professional and reliable service, but instead, it’s been one issue after another. This is the fourth or fifth problem I’ve encountered, and for over two weeks now, I’ve been dealing with an issue that their team has been completely unable to resolve. Rather than finding a solution, they’ve only added to the problems, which highlights a serious lack of expertise.
The support team seems overwhelmed by even basic issues, and the overall level of professionalism is far below what you’d expect from a paid service. It’s frustrating to invest both time and money into an app that consistently underdelivers and struggles with fundamental tasks.
I’m sharing this review to give others a clear picture of my experience. If you’re looking for a smooth, hassle-free solution, I’d strongly recommend looking elsewhere.
Hi there!
Thank you for sharing your experience with us. We’re truly sorry for any inconvenience caused by the delay in responding to your support request. Although our technical team was not always available during the holiday, we do have agents on standby to assist in a limited capacity. We take your concerns seriously, and we sincerely apologize that this did not meet your expectations—especially given our app’s price and your need for timely support.
We’re committed to improving our service and resolving your issue as quickly as possible. Please feel free to reach out again if there’s anything else we can do to help. We truly appreciate your patience and thank you for giving us the chance to make things right.
Before install this app please read it !!! This application did not meet my expectations. I don't bother you with details because everybody have different needs. But the problem is when you delete this app you will face ''additional details'' section in your orders. This app mark orders with some kind of UTM parameters and you cannot fix these corrupted ''additional details'' section. Even the App developers cannot fix it. So do not install this app!!! This app broke my Shopify.
Edit: They responded that they wanted to help me (or they try to appear helpful). However, the app developers tried to fix it for more than 1 week. And they couldn't fix it.
Hi!
Thank you for sharing your experience with our app. We're sorry to hear that it did not meet your expectations. We genuinely strive to provide a seamless experience for all our users and regret any inconvenience caused.
The issue you mentioned regarding the "additional details" section is uncommon, and we deeply apologize if it caused any disruption. Our support team is always here to guide you through fixing this manually or addressing any lingering concerns.
We would love the opportunity to assist you further and make this right. Please feel free to contact us at support@omegatheme.com or our 24/7 live chat channel. Your feedback is invaluable in helping us improve, and we truly appreciate your understanding.
Tracy was very enthusiastic in providing support. She helped me identify the issue and resolved it very quickly. I highly recommend using this app; the logic works well.
Previously, I reviewed this app with 5 stars, but now I want to update it to 1 stars. The reason is that for one day now, my pixels according to collection are not working. You still haven't checked for me or provided a satisfactory answer.
Thank you for taking the time to share your feedback again. We’re truly sorry to hear about the recent issue you experienced with your pixels not working as expected. We understand how frustrating it can be when something as important as your pixel setup isn’t functioning properly, especially when you rely on it for your operations.
Please know that we take this matter very seriously, and our team is already prioritizing your case to investigate the issue thoroughly and provide a resolution as quickly as possible.
Your satisfaction means a great deal to us, and we are committed to making this right. Thank you for your patience and for bringing this to our attention. We value your trust in our app and will do everything we can to restore it.
the application has stopped opening on my store!
Hello there,
Thank you for bringing this to our attention, and we apologize for the inconvenience you experienced.
We’re pleased to inform you that we have identified and fixed the issue preventing the app from opening.
If you continue to encounter problems or have further feedback, please contact our support team at support@omegatheme.com. We appreciate your patience and understanding and hope you enjoy using our app!
Best regards,
Kaylee
Extremely disappointed with Omega's customer service. They repeatedly assured me that their app would bypass Meta's restrictions for events like Add to Cart and Purchase, especially for websites in the wellness niche. After paying and setting up their app according to their instructions, I realized that nothing is properly tracked in Facebook's Event Manager, even when testing events.
Their support team wasted a lot of my time with inaccurate explanations and false promises. It's clear that they are only focused on selling their app
Hi there,
We’re truly sorry to hear about your disappointment and want to assure you that your feedback is taken seriously. Our goal is always to provide a reliable solution and transparent support, and we regret that your experience did not reflect that.
To clarify, Meta’s Event Manager is primarily designed to check if events are sent in real-time—it does not verify whether test events are correctly processed or attributed. This can sometimes cause confusion when testing. A more reliable way to check if your pixel is collecting events correctly is through our in-app reports. Once real user interactions occur (after removing any test code), the data should appear in Event Manager’s overview tab.
We understand how important accurate tracking is for your business, and we truly want to help resolve this for you. Please allow us the opportunity to work through this with you. You can reply to our previous email, reach out via our 24/7 live chat, or contact us at support@omegatheme.com. We’re more than happy to assist you and ensure you get the best possible experience with our app.
This is a very incorrect organization. We were running a negotiated price of $8.99 per month, and suddenly, without any advanced notification, they stopped all our services for all eight shops and requested $30$ per month. Unfortunately, this happens in the middle of the season when we run ads on max. I will switch to another app with the previous conditions. I do not support such a fraudulent attitude.
Hi,
Thank you for taking the time to share your feedback with us. We deeply apologize for any inconvenience and frustration this situation has caused you.
We would like to explain that the $8.99 pricing was established in 2021 and has been honored for our existing users. However, our pricing plan for 2024 has changed, and it applies to new users or those who opt to change their plan in the Pricing section of the app. It appears that you may have been affected by this update inadvertently.
We fully understand how unexpected changes in pricing can be upsetting and disruptive. Please know that our primary goal is to provide the best possible support and experience for our users. We are committed to resolving this matter for you. If you prefer to continue with the previous pricing plan, we can assist in reverting your account to the original rate.
We genuinely value your business and do not want this situation to overshadow your experience with our app. Please give us the opportunity to make things right. Please reply to our follow up email to the last conversation you have had with us yesterday, and we will work diligently to address your concerns and restore your satisfaction with our service.
We apologize once again for any inconvenience this has caused and appreciate your patience and understanding. We are here to support you and ensure that your experience with our app is a positive one.
Not happy with the support received! The tech support just disappeared on me while I have some problems with my pixel data because of the app.
Hi Glowsart,
Thank you for taking the time to tell us why our service failed to meet your expectations and we are sorry for all the inconvenience you had while our support is away.
Our app is still tracking enough purchases but there is an error in displaying data in Analytics in-app, so you can't see the correct information on your side and our dev has fixed that.
Sorry again for any inconvenience caused to you and please let us know if you need any further assistance from us.
Have a great day!
Best regards,
Omega Team
easy to setup, but it doesnt help my tracking issue. I get that you cant help me with every issue, but you were super slow to reply to me and not helpful in trying to help me understand what the tracking problem is. Because of your fantastic service I have lost hundreds if not thousands in revenue over the past days.
Dear PWR Socks,
Thanks for taking the time to share with us your feedback and we are sorry for the negative experience you had with our app and our support team.
There are 3 issues you mentioned in the video you sent us:
#1. The number of purchases on ads manager is different from event manager
#2. The purchase value is also different with the real report on Shopify
#3. You ask if the issue is because you are seeing 2 connected partners with Shopify on Facebook manager.
I truly apologize that our support members did not explain the case to you clearly from the beginning.
Our app will make sure to send the correct purchase event to the event manager and the value we sent will be the same as the pixel tracks when you make a test order.
Please give us a chance to follow up on the case with you. I'm sure that we need your help to contact with Facebook support team and we would like to follow up on the case so that Facebook can give the right explanation.
Again, our team truly apologizes for any inconvenience caused to you.
We have contacted you through email as well and we all do hope to hear from you back.
This application is of substandard quality. Despite the availability of customer service within the first 24 hours, subsequent communication has been lacking. Additionally, the application experiences technical difficulties, resulting in poor transmission of event notifications.
Hi,
Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.
Our support team has just received your request about the app and is contacting you to support it. We also send you an email regarding the matter, please check and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team
Installed the app and support was very helpful but then after a few days i realised my ads manager tracking was even more off than before I installed the app. spoke to support who came up with ridiculous reasons why the app wasn't working then after half an hour chatting they said their app was clashing with other apps I have. in the end, I just removed the app forever. only wasted days of good pixel data.
Hello!
Thanks for taking your time to share your concern and we are sorry for the negative experience you had with the tracking issue.
As we checked the reason is because of the discount app that make the order not go through Shopify thank you page, which is not possible for our app to track purchase event. Our developer tried to customize the code but it can't work as the order obviously did not go through Shopify thank you page.
We do understand your frustration and apologize for all inconveniences caused to you.
In any way, if you decide to not use the discount app that conflicts with our code, please contact us, we are more than happy if we can support you.
Sorry again for making you disappointed.
Best regards,
Omega Team