Omega Facebook Pixel Ad Report , 리뷰 1,217개
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Customer service helped set up the app! I have never done this before and couldn't have done it alone :)
Our customer support team was doing cartwheels after reading your review of their work🥰🥰🥰. It's so encouraging to see great customers appreciate our efforts.
Love from the Omega support team 💙💚💛🧡
dịch vụ hoàn hảo , chăm sóc khách hàng tốt , tận tình mọi thứ từ a-z . Đây xứng đáng là 1 app ngon .
Customer Service Rep Stella was incredible. This level of service is almost unmatched anywhere else.
Hi Beautiful By Madeline,
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Omega Team
Super great support. These guys help you from A to Z if you don't know how to fix things. Thanks and also happy with the tracking, 10-10 !
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
thanks for Joy's patience. I think my problems can be solved. Keep doing and bringing the best excellent experiences to us. thanks
Hi DUKWIN
Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team
Excellent 5 star support from Lynn. Easy to use instructions and interface. Highly recommended over the default Facebook app.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing our app. We look forward to serving you for many years to come!
yes，so good.
yes，so good.
yes，so good.
yes，so good.
yes，so good.
yes，so good.
yes，so good.
yes，so good.
yes，so good.
Hi Gwynqueen,
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work!
Let us know whenever you have any questions about the app.
Best regards,
Omega Team
i would not recommend this app to anyone! super confusing set up and the support just make you more confused! the instructions and videos they send you does not correlate with your business settings. ive used many apps in my 3 years of using shopify and these guys are by far the most terrible customer support. I would never recommend this guys to anyone!
Hello
Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had. We appreciate it if there is any chance that we can help you with the app from scratch, so please let us know if you need any assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team
Horrible support, they never respond. This also does not integrate the pixel properly at all. I missed 2 days worth of data on a pixel because this app did not track it. Completely trash and not worth it. Avoid at all costs.
Hello there,
Thanks for taking your time sharing your experience with our app and we are sorry for the problem caused to you.
As your message delivered to us during the off working days that's why there was a little delay in replying to your request.
We have checked and saw that you are checking the events on the checkout page which Shopify does not allow third-party apps to track except in the case you are Shopify plus account. But it can still track the Initiate Checkout event when you click the checkout button on the cart page and purchase event on the thank you page.
Our team reached you a day ago via chat, email, and phone call but hasn't seen replies from you yet.
We hope you can give us another chance to support you, please get back to us.
Best regards,
Kaylee
great support fast installation of app. easy to use and it works immediately. i highly recommend the app
Hi Homewhis,
We really appreciate that you enjoy tracking with our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Best regards!
Omega Team