Omega Facebook Pixel Meta Feed
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Omega is nothing but a huge, unusable mess. The whole thing is so broken that I can't believe they actually released it. The pixels don't work the way they should and fail to do even the most basic tasks—a complete failure!
As if the product wasn't technically abysmal enough, the support team is completely incompetent. The people there have no idea what they are selling; they don't know how to help and couldn't care less, even with the simplest issues. A total waste of time and nerves. Never again!
Hi,
Thank you for taking the time to share your feedback. We’re truly sorry that your experience with Omega and our support team did not meet your expectations. We understand how frustrating it can be when your tracking data does not work as expected, especially when it affects your ability to manage your store effectively.
As our team shared during the support conversation, we noticed that multiple pixel-tracking apps were being used on the store at the same time. This can lead to duplicated events or mixed data across pixels, making it difficult for any tracking solution to work accurately. To resolve this, our recommended approach is to keep only one tracking app active and configure the pixels carefully within that app.
We’re sorry that we were not able to communicate the situation and guide you through the solution in a way that felt clear and helpful. In some cases, resolving tracking issues requires adjustments beyond the app itself, but our team should always do our best to explain each step and support you throughout the process.
We would sincerely appreciate the opportunity to assist you again. Should you decide to reach out again, our team will be happy to help review the setup, configure the pixels with you, and monitor the results more closely to ensure everything works as expected.
Thank you!
The tracking itself is good but they are very careless with your business.
I implemented the tracker and setup was easy and high-quality.
However, when you first install the app it auto-installs the free plan.
They shut off tracking after the first 5 orders with ZERO notification. No email - NOTHING.
If you forget to upgrade to a paid plan - there is no tracking at all sent back to Facebook/Meta until you discover this on your own.
My tracking was not working for more than one week. This cost me valuable data and messed up campaigns I was spending hundreds of dollars on.
Terrible business decision and irresponsible!
Hi there, thank you for sharing your feedback and we’re truly sorry for the impact this had on your business.
You’re absolutely right to expect clear communication. While the free plan is meant to help merchants test setup quickly, we should never allow tracking to stop after the first 5 orders without proactive, unmistakable notification and we understand how losing a week of Meta tracking can disrupt optimization and waste ad spend.
Based on your feedback, we’re improving our notification flow so this doesn’t happen again for you or future customers.
We really appreciate you taking the time to explain what happened, it helps us prioritize changes that better protect merchants’ data and campaigns. Thank you again for taking the time to share your valuable feedback with us.
Best regards,
Kaylee - Customer Support Leader at Omega
The app is unreliable and difficult to use from the start. The installation process is full of basic errors, which immediately undermines confidence in the product.
Customer support is also disappointing. There’s no true 24/7 assistance—only limited customer service hours—and the support team takes far too long to respond. In my experience, it took several days without any meaningful resolution.
Additionally, the pricing lacks transparency. The amounts advertised differ significantly from what is actually charged, which feels misleading.
Overall, I would not recommend investing your time in this app.
Hi there,
We’re truly sorry to hear about your experience, and we sincerely apologize for the frustration caused. This is definitely not the experience we aim to deliver, and your feedback is very important to us as we continue improving the app, especially around installation stability, response time, and pricing clarity.
Our team has reached out to you via email to better understand and support your case. Could you please help check your inbox (and spam folder, just in case)? We’d really appreciate the chance to assist you further and make things right.
Thank you again for your honest feedback.
Do not install this app.
Support is slow, and when they do reply, they promise deadlines that are never met.
If you rely on Facebook Ads for your business, FORGET THIS APP
Hi there,
I'm truly sorry to hear about your experience with our app. We understand how vital reliable support and timely solutions are, especially when it comes to managing your Facebook Ads for your business. I apologize for the delays and unmet deadlines you've encountered.
Our team is actively working to improve our support processes and resolve the issues affecting the app feature. Your feedback is invaluable in helping us make these necessary improvements.
Please reach out to us directly at support@omegatheme.com so we can address your concerns personally and provide you with updates on our progress. We are committed to earning back your trust and ensuring that our app meets your business needs effectively.
Thank you for bringing this to our attention and for your patience as we work to enhance our service.
Best regards,
Kaylee
Customer Support Team Leader
This is a very incorrect organization. We were running a negotiated price of $8.99 per month, and suddenly, without any advanced notification, they stopped all our services for all eight shops and requested $30$ per month. Unfortunately, this happens in the middle of the season when we run ads on max. I will switch to another app with the previous conditions. I do not support such a fraudulent attitude.
Hi,
Thank you for taking the time to share your feedback with us. We deeply apologize for any inconvenience and frustration this situation has caused you.
We would like to explain that the $8.99 pricing was established in 2021 and has been honored for our existing users. However, our pricing plan for 2024 has changed, and it applies to new users or those who opt to change their plan in the Pricing section of the app. It appears that you may have been affected by this update inadvertently.
We fully understand how unexpected changes in pricing can be upsetting and disruptive. Please know that our primary goal is to provide the best possible support and experience for our users. We are committed to resolving this matter for you. If you prefer to continue with the previous pricing plan, we can assist in reverting your account to the original rate.
We genuinely value your business and do not want this situation to overshadow your experience with our app. Please give us the opportunity to make things right. Please reply to our follow up email to the last conversation you have had with us yesterday, and we will work diligently to address your concerns and restore your satisfaction with our service.
We apologize once again for any inconvenience this has caused and appreciate your patience and understanding. We are here to support you and ensure that your experience with our app is a positive one.
Slow support, slow update feature, fix a bug for several months is not finished. Every time I need to update the catalog, it is full of errors and I have to send a support message. Update errors also do not notify users
We sincerely apologize for the negative experience you've had with our app. We understand your frustration with the slow support, feature updates, and persistent bugs, especially the recurring catalog update errors. We acknowledge these issues and want to assure you that our team is actively working to improve app performance and implement a proper update notification system.
Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We are committed to providing a better user experience and are taking steps to address these concerns as quickly as possible. We are sorry for any inconvenience this has caused.
So many bugs & issues with this app, so far!
My FB campaigns are losing optimization because of the bugs caused by this app.
Some of the bugs;
1) Incorrect Purchase pixel firing
2) Unable to check where the orders come from using UTM
3) Sometimes orders appear duplicated
4) Some technical issues related to the Server side tracking which causes for the lost or mis-attributed data
Note: I am willing to change my review, if the devs fix all these issues asap, I am losing money for nothing.
Update: This app still keeps breaking and not working. There are days it completely stops working. If you care about your Pixel data, stay away from this app.
Hello,
We're truly sorry to hear about the challenges you've encountered with our app. Our support team has reached out to you and is ready to assist in resolving these issues as quickly as possible. We understand how important it is for your campaigns to run smoothly and are committed to clarify all your concerns.
Thank you for bringing this to our attention, and we hope to turn your experience around soon.
Best regards,
Kaylee from Omega Team
This app has been a huge disappointment. I paid $250 expecting a professional and reliable service, but instead, it’s been one issue after another. This is the fourth or fifth problem I’ve encountered, and for over two weeks now, I’ve been dealing with an issue that their team has been completely unable to resolve. Rather than finding a solution, they’ve only added to the problems, which highlights a serious lack of expertise.
The support team seems overwhelmed by even basic issues, and the overall level of professionalism is far below what you’d expect from a paid service. It’s frustrating to invest both time and money into an app that consistently underdelivers and struggles with fundamental tasks.
I’m sharing this review to give others a clear picture of my experience. If you’re looking for a smooth, hassle-free solution, I’d strongly recommend looking elsewhere.
Hi there!
Thank you for sharing your experience with us. We’re truly sorry for any inconvenience caused by the delay in responding to your support request. Although our technical team was not always available during the holiday, we do have agents on standby to assist in a limited capacity. We take your concerns seriously, and we sincerely apologize that this did not meet your expectations—especially given our app’s price and your need for timely support.
We’re committed to improving our service and resolving your issue as quickly as possible. Please feel free to reach out again if there’s anything else we can do to help. We truly appreciate your patience and thank you for giving us the chance to make things right.
Trackea muy mal las ventas, en dias de +10 ventas registró 0 ventas, y el mismo error en muchos días distintos
Lamentamos mucho la experiencia que has tenido y sinceramente te pedimos disculpas por los inconvenientes causados.
En cuanto se creó esta reseña, nuestro equipo ya intentó ponerse en contacto contigo para revisar el problema en detalle, pero lamentablemente no recibimos respuesta. Nos encantaría que nos des otra oportunidad reinstalando la app, estaremos muy felices de ayudarte a revisar el tracking, identificar la causa del error y asegurarnos de que todo funcione correctamente para tu tienda.
Por favor, no dudes en contactarnos a través de support@omegatheme.com
o mediante nuestro canal de soporte por live chat disponible 24/7. Nuestro equipo está siempre listo para ayudarte y acompañarte hasta que todo quede resuelto.
We contacted support regarding serious issues with data tracking – key parameters like fbp and fbclid were missing. The response? “No worries, our app shares everything Meta needs.”
Two days later: complete tracking failure, event errors across the board, and deduplication issues on every event (red warning triangles everywhere). We reached out again, and they denied any problem, blaming a supposed “Meta server-side issue.”
After multiple follow-ups and a direct conversation with Meta’s technical team, it became clear: Meta had no server-side issues at all. The fault was entirely on Omega’s side. After 11 days of delays, false claims, and no transparency, they finally admitted: “Yes, there's a deduplication error on the purchase event.”
At no point were we given logs, real support, or any kind of meaningful resolution. We lost thousands of euros during one of the most critical sales periods of the year (Easter), while Omega support kept us in the dark.
Had they simply told us, “our app isn’t working with your setup,” we would’ve switched instantly. Instead, we wasted 12 days and a lot of money.
We uninstalled the app and requested a refund. An app that causes this level of damage, denies accountability, and offers no escalation or real tech support should not be listed on the Shopify App Store.
Hi,
We are truly sorry for the frustration and losses this situation caused you. There’s no excuse for the delays and miscommunication you experienced, and we deeply regret not providing the level of support you deserved. We should have been more transparent and proactive in resolving the issue, and we take full responsibility for that.
Though we understand you’ve already uninstalled Omega, we genuinely appreciate the time you took to share this feedback. It’s a hard but necessary reminder for us to improve—especially in handling critical issues with honesty and urgency.
Our Dev team was actually checking your case this morning and realized that you had already uninstalled the app. We truly regret missing the chance to resolve things in time. If you ever decide to give Omega another try, we would love the opportunity to support you again and make your case our top priority to ensure everything runs smoothly. Until then, we sincerely wish you success in your business, and if there’s anything we can do to make up for this experience, please don’t hesitate to let us know.
With our deepest apologies,
The Omega Support team
