Omega Facebook Pixel Ad Report
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
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Installed the app and support was very helpful but then after a few days i realised my ads manager tracking was even more off than before I installed the app. spoke to support who came up with ridiculous reasons why the app wasn't working then after half an hour chatting they said their app was clashing with other apps I have. in the end, I just removed the app forever. only wasted days of good pixel data.
Hello!
Thanks for taking your time to share your concern and we are sorry for the negative experience you had with the tracking issue.
As we checked the reason is because of the discount app that make the order not go through Shopify thank you page, which is not possible for our app to track purchase event. Our developer tried to customize the code but it can't work as the order obviously did not go through Shopify thank you page.
We do understand your frustration and apologize for all inconveniences caused to you.
In any way, if you decide to not use the discount app that conflicts with our code, please contact us, we are more than happy if we can support you.
Sorry again for making you disappointed.
Best regards,
Omega Team
Good customer service to help on our pixel matter, Stella is really patient and easy to communication
Hi Morichy
We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app.
Best regards!
Kaylee - Omega Team
really good app. I had an issue with my data tracking and duplicated events on facebook pixel but this solved the issue and helped me get more accurate data. I had a slight issue pop up regarding my pixel but their support was super helpful in finding the issue. Stella was very helpful in putting me through to Huy who helped with my initial problem and the Trong (kaze) went even further buy taking over my screen and interacting with my interface to find the root of the problem. Definitely recommend this app !
Hi Sparklepup,
Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Omega Team
Great customer support, another similar app told me that they didn't support my Theme (Prestige), but this team just solved everything for me!
Amazing app, support is exceptional like only few other top softwares, Ngoc always available to solve any problem for me!
Hi desiredskincare!
Thank you for sharing your experience while using our app and with our support member, Ms. Ngoc. We will continue our efforts to continue to meet your requirements and expectations and give you the kind of service you deserve.
Please feel free to let us know if you need any further assistance from us.
Amazing app, very easy to use and the support team is simply AMAZING!! We bump into a problem during holiday and they are so quick into fixing it for us. Now it's working like a wonder!
Wow, we were blown away by your positive and lovely words, we really appreciate the time you took to write such a wonderful review!
crazy-support!!! I didnt answer them cause i was busy for a few days, in 15 minutes as in answered somebody came and helped me again. I was having a serious issue with my trackin events, and he fixed it in a matter of 10/15 minutes. Wonderful app, wonderful support. 5/5
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega Two Owls app. We look forward to serving you for many years to come!
Tracy helped so much on evrything i needed. Fast answer, and solved all my issues in a matter of 5 mins. This is your app. 100% customer oriented
Wowowwww you’re a PEACH 🍑 ! Thanks for your amazing review 🤗 Tracy is blushing so hard 🥰 Hope for nothing but your business’s growth 🔥🚀
_Cheers from the Omega support team_ 🥰
I use this app to track conversion API. I'm not good at this so I go to contact the support to give some assistance. Anna helps me to check my setting and some issue with my order. So patient and helpful. Great support!!!
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Great app, what I like about this app is that the support is very responsive, Joyce one of the support that help me relates to my pixel issue over reporting, apparently this is because of a bug in facebook pixel browser event which is very vulnerable to be manipulated by manual firing. Joyce is the one who found that many of my product pages firing purchase event pixel, she is very helpful and responsive.
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗