Omega ‑ Facebook Pixels & Feed , 1,241 条评论
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customer service (Rosie) is very helpful, she guide me through all setting, answer & explain all questions patiently. DEV Team (Dương) is efficient to help me check my store setting. i am waiting for the result from this app
Hi, we’re blown away by your kind words! We’re sure that the whole community would like to hear your review of our Omega’s multi-Facebook pixel app. We’d love to get in touch and hear more about your experience with our app and service. Thanks again, and have a great day
This application is of substandard quality. Despite the availability of customer service within the first 24 hours, subsequent communication has been lacking. Additionally, the application experiences technical difficulties, resulting in poor transmission of event notifications.
Hi,
Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.
Our support team has just received your request about the app and is contacting you to support it. We also send you an email regarding the matter, please check and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team
Installed the app and support was very helpful but then after a few days i realised my ads manager tracking was even more off than before I installed the app. spoke to support who came up with ridiculous reasons why the app wasn't working then after half an hour chatting they said their app was clashing with other apps I have. in the end, I just removed the app forever. only wasted days of good pixel data.
Hello!
Thanks for taking your time to share your concern and we are sorry for the negative experience you had with the tracking issue.
As we checked the reason is because of the discount app that make the order not go through Shopify thank you page, which is not possible for our app to track purchase event. Our developer tried to customize the code but it can't work as the order obviously did not go through Shopify thank you page.
We do understand your frustration and apologize for all inconveniences caused to you.
In any way, if you decide to not use the discount app that conflicts with our code, please contact us, we are more than happy if we can support you.
Sorry again for making you disappointed.
Best regards,
Omega Team
Very good app, customer service solved my problem quickly, maybe more instructive than Facebook's official guide, I believe it can help more people
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗
Cheers from Rosie!
Doesn't work. Installed this app, got a few sales and it didn't let the pixel track anything. The developer needs to look into this.
Hello there,
Thanks for leaving your review about the app.
I am not sure what the real problem you are having is.
We tried to contact via email (support@fablifer.com) but did not receive your response.
We look forward to getting your response.
Regards,
Omega Support
a really good app! Great support and fast debugging of issues! I can't thank joyce much more. She is really kind and supportive!
Hahha yeewwww!!!! A pleasure to help ya! Yes for sure only wish for the success of your company 🚀📈🌟
Tracy is very helpful and she is so helpful to guide me through the pixel setup process and help me test the event to see if all event is working. I wish I could give 6 stars if possible. love that app. highly recommend
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Tracy receives the recognition she deserves. Thank you again, have a great day!
Tracy is very professional in customer service and very gentle, he solved all my problems. She made everything easy and perfect!
You're amazing William 🥰🥰🥰. I'm blown away by your positive words, really appreciate the time you took to write such a nice review. Let’s boom your sales MASSIVELY 🚀🚀🚀
Customer service helped set up the app! I have never done this before and couldn't have done it alone :)
Our customer support team was doing cartwheels after reading your review of their work🥰🥰🥰. It's so encouraging to see great customers appreciate our efforts.
Love from the Omega support team 💙💚💛🧡
Super great support. These guys help you from A to Z if you don't know how to fix things. Thanks and also happy with the tracking, 10-10 !
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.