Omega Facebook Pixel Ad Report

Dear PWR Socks,

Thanks for taking the time to share with us your feedback and we are sorry for the negative experience you had with our app and our support team.
There are 3 issues you mentioned in the video you sent us:
#1. The number of purchases on ads manager is different from event manager
#2. The purchase value is also different with the real report on Shopify
#3. You ask if the issue is because you are seeing 2 connected partners with Shopify on Facebook manager.
I truly apologize that our support members did not explain the case to you clearly from the beginning.
Our app will make sure to send the correct purchase event to the event manager and the value we sent will be the same as the pixel tracks when you make a test order.
Please give us a chance to follow up on the case with you. I'm sure that we need your help to contact with Facebook support team and we would like to follow up on the case so that Facebook can give the right explanation.

Again, our team truly apologizes for any inconvenience caused to you.
We have contacted you through email as well and we all do hope to hear from you back.

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

Hi KristallEcht

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team

Hi Wonder Braids,

Thank you for your review! I’m so glad to hear that you are happy with our app.
We’re always looking for ways to improve the experience of our app, but it’s great to know that we are on the right track.

Let me know if there is anything else we can do to make your experience even better.
All the best,
Kaylee - Omega Team

Hi Homewhis,

We really appreciate that you enjoy tracking with our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Best regards!

Omega Team

Hi, we’re blown away by your kind words! We’re sure that the whole community would like to hear your review of our Omega’s multi-Facebook pixel app. We’d love to get in touch and hear more about your experience with our app and service. Thanks again, and have a great day

Hi,
Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.
Our support team has just received your request about the app and is contacting you to support it. We also send you an email regarding the matter, please check and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team

Hello!
Thanks for taking your time to share your concern and we are sorry for the negative experience you had with the tracking issue.
As we checked the reason is because of the discount app that make the order not go through Shopify thank you page, which is not possible for our app to track purchase event. Our developer tried to customize the code but it can't work as the order obviously did not go through Shopify thank you page.
We do understand your frustration and apologize for all inconveniences caused to you.
In any way, if you decide to not use the discount app that conflicts with our code, please contact us, we are more than happy if we can support you.
Sorry again for making you disappointed.

Best regards,
Omega Team

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗
Cheers from Rosie!

Hello there,
Thanks for leaving your review about the app.
I am not sure what the real problem you are having is.
We tried to contact via email (support@fablifer.com) but did not receive your response.
We look forward to getting your response.

Regards,
Omega Support