Omega Facebook Pixel Meta Feed
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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The app works really well, and the customer service is great. However, since we won't be using it in the near future, we had to cancel the subscription renewal. The customer service said that simply uninstalling the app will prevent the renewal. We will continue to monitor this issue. That being said, I have to say this is a successful and good Shopify app plugin.
Thank you so much for sharing your experience with the Omega Facebook Pixel Ad Report app! 😊 We're glad the app worked well for you and that our customer service could assist with your subscription needs. If you ever decide to use it again, we’ll be here to support you. Wishing you continued success with your store, and thank you for the kind words! 🌟
Excellent support service! The team is quick, professional, and very patient. They explained everything clearly and resolved my issue in no time. My app now runs smoothly thanks to their help. Highly recommend their service
Thank you for your glowing review of the Omega Facebook Pixel Ad Report app! 🌟 We're thrilled to hear you had such a positive experience with our support team. 😊 Your kind words motivate us to keep delivering quick, professional, and patient assistance. Don't hesitate to reach out if you need anything else. Highly appreciated! 🙌✨
Before install this app please read it !!! This application did not meet my expectations. I don't bother you with details because everybody have different needs. But the problem is when you delete this app you will face ''additional details'' section in your orders. This app mark orders with some kind of UTM parameters and you cannot fix these corrupted ''additional details'' section. Even the App developers cannot fix it. So do not install this app!!! This app broke my Shopify.
Edit: They responded that they wanted to help me (or they try to appear helpful). However, the app developers tried to fix it for more than 1 week. And they couldn't fix it.
Hi!
Thank you for sharing your experience with our app. We're sorry to hear that it did not meet your expectations. We genuinely strive to provide a seamless experience for all our users and regret any inconvenience caused.
The issue you mentioned regarding the "additional details" section is uncommon, and we deeply apologize if it caused any disruption. Our support team is always here to guide you through fixing this manually or addressing any lingering concerns.
We would love the opportunity to assist you further and make this right. Please feel free to contact us at support@omegatheme.com or our 24/7 live chat channel. Your feedback is invaluable in helping us improve, and we truly appreciate your understanding.
The app is great, it tracks really everything, and the customer support is always available and ready to help you, super satisfied.
Thank you for your fantastic review! 🌟 ✨ Our customer support team is always here to help, and we're thrilled you're super satisfied! 🙌 If you need anything else, feel free to reach out anytime. 💬❤️
i would love to send my regards to Samuel for supporting me by checking if i have satup omega pixel correctly, and he double checked everything
he was quick in his support
Thank you so much for your thoughtful feedback! 😊 We'll be sure to pass along your kind regards to Samuel. 🙌 He’ll be thrilled to hear that his quick and thorough support made a difference in setting up Omega Pixel for you! 💪✨ If you ever need help again, we’re always here for you. 🌟📲
BEN from omega help center helped me big time with referring me to a paypal tracking number sync app, and also helping me along with Tracy to adjust some things with ads reports. LIFESAVERS
Thank you for sharing your experience! 😊 We're thrilled to hear that Ben and Tracy provided such outstanding support with the Omega Facebook Pixel Ad Report app. 🌟 It’s great to know they went the extra mile to assist you with PayPal tracking and ad reports. If you need anything else, our team is always here to help! 🚀✨
Amazing support! Their extension helped us to improve FB reporting!
A+++ Highly recommended!
Thank you for the fantastic feedback! We're thrilled to hear that the extension helped improve your FB reporting. We truly appreciate your recommendation and are always here if you need any further assistance. A+++ to you as well! 😊
The Omega team is great, and Hana really stands out with her quick responses and customer-focused approach. She’s super helpful and makes sure you get exactly what you need. Great support overall – thank you guys!
Thank you for sharing your experience with the Omega Facebook Pixel Ad Report app! 😊 We're thrilled to hear that Hana’s quick responses and customer-focused approach made such a positive impact. 💪 She’ll be so happy to know her efforts are appreciated! If you ever need further assistance, our team is always here to help. 💙✨
So many bugs & issues with this app, so far!
My FB campaigns are losing optimization because of the bugs caused by this app.
Some of the bugs;
1) Incorrect Purchase pixel firing
2) Unable to check where the orders come from using UTM
3) Sometimes orders appear duplicated
4) Some technical issues related to the Server side tracking which causes for the lost or mis-attributed data
Note: I am willing to change my review, if the devs fix all these issues asap, I am losing money for nothing.
Hello,
We're truly sorry to hear about the challenges you've encountered with our app. Our support team has reached out to you and is ready to assist in resolving these issues as quickly as possible. We understand how important it is for your campaigns to run smoothly and are committed to clarify all your concerns.
Thank you for bringing this to our attention, and we hope to turn your experience around soon.
Best regards,
Kaylee from Omega Team
Always the most supportive customer support helping every step along the way. Forever inspired by this level of service and care. Recommended!!!!!!!
Thank you so much for your amazing feedback! 🌟 We're thrilled that you're happy with the Omega Facebook Pixel Ad Report app and our supportive customer service. 😊 Your recommendation means the world to us, and we're always here to assist you every step of the way. 🚀💙