Omega Facebook Pixel Meta Feed

Omega Facebook Pixel Meta Feed

评论 (1,748)

整体评分
4.9
每个评分等级的数量
  • 97% 的评分是 5 星
    1,693
  • 2% 的评分是 4 星
    33
  • 0% 的评分是 3 星
    4
  • 0% 的评分是 2 星
    3
  • 1% 的评分是 1 星
    15
2024年11月20日

Service is good, great support. Pixel not that great + no special price for multiple store owners

Fanimo
荷兰
13天 人在使用应用
Omega已回复 2024年11月21日

Thank you for sharing your feedback with us. We're delighted to hear that you're pleased with our service and support. However, we’re sorry to learn that the Pixel features didn’t meet your expectations and that our pricing for multiple store owners isn't ideal for you. We continuously strive to improve and your input is invaluable in that process. If you have any further suggestions or need assistance, please don't hesitate to reach out to our support team. We appreciate your support and hope to better serve you in the future.

编辑时间：2024年8月1日

I faced some problems about settings and permissions. Joy was very patient and helped me deal with them. The customer service staff were always available and helped me solve the problem very well. Thank you very much.

I can't open the plugin, please help me solve it as soon as possible

I am very anxious, but I cannot contact you because I cannot open the app. Please help me solve it as soon as possible. I will modify the comment after solving it.

tokyo-tiger
香港特别行政区
9个月 人在使用应用
Omega已回复 2024年5月10日

Hello,

Thank you for your feedback and for highlighting your positive experience with Joy and our customer service team. We apologize for the inconvenience you're facing with the plugin.

Our team has already contacted you to address the issue and fixed it. Please let us know if there is anything else we can do to improve your experience with our support service. We're here to help and ensure that everything works smoothly for you.

Thank you for your patience and understanding.

编辑时间：2021年10月21日

I started using this app for better tracking and information sharing between my store and FB. It has been working fine...but, it does miss some purchases. I have contacted support and expect to get the issue sorted. Thanks

Nextbait
美国
9个月 人在使用应用
Omega已回复 2021年10月22日

Hello Nextbait,

Thanks for taking the time to share your experience with us and we are sorry for any inconvenience caused to you.
Regarding the purchase events, our support team also explained you the case that Facebook now does not support real time report, so we recommend you to check the past days instead, in addition, you can check right from our app Analytics that we already sent enough purchases to Facebook from the time you installed our app.

If you have any questions or need assistance from us, please let us know.
Best regards,
Omega team

编辑时间：2023年4月6日

The support is available, but with issues that I have using the app, we can not find easy solution, the reading of Pixel from Omega when I connect with my FB pixel is not so correct and we did not find solution for that.

Frogi.rs
塞尔维亚
8个月 人在使用应用
Omega已回复 2023年4月6日

Hello,
Thanks for taking the time to let us know about your issue and we are sorry for the negative experience you had.
Our support team has just received your feedback and the support agent has sent you an email to explain the issue. Please check and let us know if you need any further assistance.
We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team

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