Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its precise tracking capabilities, user-friendly interface, and smooth integration with Shopify. They value its customizable events, detailed insights, and compatibility with checkout updates and catalog creation. The app's dashboard provides clear results and works well with other apps. The support team, especially Tracy, is praised for their quick response and technical knowledge. It's particularly beneficial for those using Facebook advertising, especially with the iOS 14 update, as it surpasses Shopify's own solution in accuracy.

June 15, 2022

This APP can help us capture data better. Generally speaking, it is very easy to use, but sometimes there are problems. However, the customer service staff is very patient and will help you solve the problem. It is recommended to use it.

molilulu
China
Over 1 year using the app
Omega replied June 15, 2022

Thanks for your review!
We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to our email at contact@omegatheme.com with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our app!

August 3, 2021

Ran into a small self inflicted issue customer support from Stella was not only quick but efficient. Will monitor for a few days and see how well it works.

Vanilla Bay
United States
About 1 year using the app
Omega replied August 3, 2021

Hi Vanilla Bay,

We are happy that your problem was solved and thank you so much for your review. Our customer service team is always available to respond to all your inquiries and answer any questions you have. Please feel free to contact us again if you need more help.
Omega Team

September 9, 2022

good__________________________________________________________________________________________-----=

BHC-USA
United States
7 months using the app
Omega replied September 12, 2022

Thanks for the awesome review!💗💗💗 We work hard to meet expectations like yours. Let’s rock data input for ads with OMEGA 🔥

March 23, 2023

收费略贵
更改套餐麻烦,无法自己调整套餐
需要等待很长时间
收费略贵
更改套餐麻烦,无法自己调整套餐
需要等待很长时间收费略贵
更改套餐麻烦,无法自己调整套餐
需要等待很长时间收费略贵
更改套餐麻烦,无法自己调整套餐
需要等待很长时间

Thsfs
Hong Kong SAR
5 months using the app
Omega replied March 24, 2023

Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!

August 15, 2022

The app is great, it can help me to analyze data collected from cutomers. That is great for store promotion. I recommond it.

LOlanta Official Site
China
5 months using the app
Omega replied August 16, 2022

Hi, it’s great to hear that you had a positive experience with the Omega Facebook Multi Pixel app. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. 💗💗💗

February 11, 2022

Customer support is prompt and friendly. The app is easy to use. With various guides. But we are still having a problem, and will ask for help again. Thank you.

purrtypet
Hong Kong SAR
4 months using the app
Omega replied February 15, 2022

Hi purrtypet

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team

October 19, 2021

Fantastic customer service but the app was not able to put my website store items onto my facebook store without more knowledge on coding web pages. Looks like it has a high level of functionality for the more advanced user. I applied only 4 stars because it was too hard for me an no reflection on the software.

Fudge Factory Tasmania
Australia
4 months using the app
Omega replied October 19, 2021

Hi Fudge Factory Tasmania,

Thank you for sharing your experience while using our app and with our support team. We will continue our efforts to continue to meet your requirements and expectations and give you the kind of service you deserve.
Please feel free to let us know if you need any further assistance from us.
Have a nice day!
Omega Team

October 12, 2021

This app helps me get the data I need more easily, work easier, and is worth recommending, easy to use this app

Urloly
China
2 months using the app
Omega replied October 13, 2021

Hi Urloly,

Thank you so much for your review! We will share this with the whole team to let them know to keep up the amazing work.
Let us know whenever you have any questions about the app.
Best regards!
Omega Team

February 13, 2020

It can track page view data, but can't track checkout data and purchase data. What's the reason?Hope to be better.

Peachsuper
China
2 months using the app
Omega replied February 20, 2020

Hello,
Thanks for the feedback!
We have updated app for track checkout page, please check!
Please contact us via email: contact@omegatheme.com so we can offer our support should you need it.

Omega Support Team

June 30, 2021

This is a great app that is super simple to set up! Customer support is both responsive and extremely helpful.

Added Motion
Australia
2 months using the app
Omega replied July 6, 2021

Hi Added Motion,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Our team will try the best to improve the app in the near future and promise to make you satisfied 100% with the app.

Omega Team