Ⓩ Facebook Pixel Tiktok Pixel
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I don’t understand the point of claiming that your app supports COD forms if the Purchase event isn’t triggered when the order status changes after COD submission. In reality, a “purchase” is counted as soon as a lead is submitted — not when the customer actually pays. This exact same functionality is offered by many free apps, such as EasySell. So what’s the advantage of using your app?
On top of that, your support team gives conflicting information — one person says one thing, another says something completely different. Very unprofessional and disappointing experience.
Hello jois.kz
This is Janie, Customer Success Manager at Zotek Pixel Tracking.
We're truly sorry to hear about your experience, and we appreciate your feature request about tracking data event when a buyer purchases in reality.
However, please allow me to explain that when a buyer pays after they receive the order in reality can not be recorded as an event on website, as a result, it's obiviously unable to count it as an event to track.
Also, just to clarify, even the action submit form COD on Shopify website also works in a different flow than the normal flow of Shopify checkout. Therefore, most of Shopify tracking pixels apps had been still unsupported.
In this case, our Development team had been working on a solution to track when a buyer submits COD form on page and now Zotek: Facebook Pixel & Tiktok Pixel can track this event, which is called the "Purchase" event in Report Dashboard.
We had been trying to contact you but have not heard from you. I would be very appreciated if we could discuss further to help you achieve your goal.
Best wishes,
Janie
Zotek Customer Success Manager
This app is simply fantastic! It has really helped me keep track of all my events, even those that don’t show up on Facebook, so I always know exactly where my purchases come from. This makes it so much easier to optimize my creatives and campaigns!
On top of that, their support team is outstanding. I had the pleasure of speaking with Alice, who not only answered all my questions clearly but also went above and beyond to show me how to get the most out of my tracking. I truly appreciate her proactive help and kindness!
Lam helped me with every step and answered all my questions. It was smooth and splendid experience. I give him 100/10
Hi JungleBerry! Thank you so much. We’re so happy to hear that Liam could guide you through every step and answer all your questions. It’s wonderful to know you had such a smooth and splendid experience! Thanks for your kind words and for using Zotek: Facebook Pixel TikTok Pixel.
Best regards,
Zotek Customer Support Team
We installed Facebook Multiple Pixel to run region-specific ad campaigns and were impressed from day one. The app fired each pixel flawlessly—no duplicate events, no attribution gaps—exactly what our ROAS-reports needed.
What really sets it apart, though, is the customer support team. We had a fairly complex request (dynamic pixel swap based on Shopify Markets). Their rep, Liam, jumped on a live chat within minutes, walked us through the settings and helped us tons!
Hi SleemPlate, It was a pleasure to help you. Let me help you resolve any issues and improve your ads. Please contact me if you need anything. Thank you very much
Absolutely amazing app!
Super easy to set up and does exactly what it promises. I was able to install multiple Facebook Pixels without any hassle — perfect for running campaigns for multiple audiences or testing strategies. The interface is clean, intuitive, and beginner-friendly. Highly recommend for any Shopify store!
Thank you so much for your amazing review!
We're thrilled to hear that you found the app easy to set up and that it’s helping you run campaigns more effectively with multiple Facebook Pixels.
Our team works hard to ensure the interface is intuitive and beginner-friendly, so it’s great to know that it made a positive difference for you.
We truly appreciate your recommendation and support — wishing your Shopify store continued growth and success! 🚀
— The Zotek Pixel Support Team
It's pretty easy to set up and makes managing multiple pixels a lot easier. Helpful to see events directly on the app. Support is great so far and they are exploring new functions.
The only thing I would change is they route every "help" button to send a message to support chat, which I'm not expecting.
We’ve had an issue with the Add to Cart event not being tracked properly due to our theme, and the Zotek team (especially Liam) was reactive.
The bug was identified, fixed, and updated within 24h — and everything is working smoothly now.
The support is responsive, and the app is lightweight but effective. Highly recommended if you're looking to track Meta & TikTok events properly.
Thanks again to the team!
Hi Syalz,
Thank you for your kind words! We're glad to hear that the ZoTek team — especially Liam — was able to quickly identify and resolve the Add to Cart tracking issue caused by your theme. We appreciate your feedback on the responsiveness of our support and the app's performance.
Thanks again for the recommendation — we're always here if you need anything!
Thank you for choosing and using Zotek: Facebook Pixel TikTok Pixel
Best regards,
ZoTek Customer Support Team.
This app has been a huge help for me! It solved a problem I’ve been struggling with for a long time, and the support team was amazing. Highly recommend it to anyone looking for a reliable solution!
Hi there! That’s wonderful to hear, Zalanda! We’re so happy that Zotek helped you solve your issue and that you had a great experience with our support team. Your recommendation truly means a lot!
Thank you for choosing and using Zotek: Facebook Pixel TikTok Pixel
Best regards,
ZoTek Customer Support Team.
Zotek is a game-changer for anyone like me struggling with tracking pixels! The main features is its seamless ability to track the Facebook pixel (and even the TikTok pixel, which I haven’t used yet but plan to). The facebook events is reported in real-time.
I had been dealing with ongoing issues using META’s native Facebook&Instagram app, and switching to Zotek completely solved the problem.
It works flawlessly, and the insights are accurate and immediate, giving me full confidence in my campaigns. Replacing Meta’s native app with Zotek has been the best decision I’ve made for my store’s tracking setup.
On top of that, the support team is phenomenal. I worked with Mia and Liam, and their care, patience, and dedication were extraordinary. They walked me through every detail, ensuring everything was set up perfectly and answering all my questions, no matter how small.
If you’re looking for a reliable and feature-rich app to handle your pixel tracking, Zotek is the way to go. It’s perfect, free, works like a charm, and the team goes above and beyond to ensure your success. Highly recommended!
Thank you so much for your amazing review! We're thrilled to hear that Zotek has been a game-changer for your tracking setup and that it solved the issues you were facing with META's native app. We're especially glad that our real-time event reporting and accuracy have given you full confidence in your campaigns.
It’s also wonderful to know that Mia and Liam were able to provide the exceptional support you needed. We’re dedicated to ensuring our customers have a seamless experience, and your feedback means a lot to us.
We truly appreciate your recommendation and are grateful to have you as a user. If you need any further assistance, don’t hesitate to reach out. We're always here to help!
Had some issues with setting up Catalogs for my 5 ad accounts on TikTok and the support has been very active and helpful. I am still yet new so haven't been able to see how good the tracking is but it seems to work good for now.
Thank you for your review of Zotek: Facebook Pixel TikTok Pixel! 🌟 We're happy to hear that our support team was able to assist you with setting up Catalogs for your TikTok ad accounts. If you have any questions as you continue exploring the app, feel free to reach out—we're always here to help! We hope you have a great experience with our tracking features and look forward to supporting you on your journey. 🚀💙