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DESASTRE NO HAY ATT CLIENTE, Y DEJA DE FUNCIONAR DE UN DIA PARA OTRO Y TE DEJA TIRADO SIN TRACKEO SIN SABER EL DAÑO QUE TE ESTÁN HACIENDO, POR TANTO MUCHO OJO AL INSTALAR ESTA APP PORQUE TE LA PUEDEN LIAR BASTANTE
Hi BARETRAIL Team!
We sincerely apologize for the disruption and understand how frustrating it was to lose tracking unexpectedly.
The outage was caused by an incident affecting our hosting provider, which experienced widespread infrastructure issues as a result of a large-scale DDoS attack. Because several of our services are hosted on this platform, the disruption unfortunately impacted the availability of our application.
The same incident also affected our support channels, which is why it may have been difficult to reach our team during that period. We understand the inconvenience this caused and regret the lack of communication while the issue was being resolved.
We take service reliability very seriously and are continuously working to improve our resilience, redundancy, and communication processes to minimize the impact of similar incidents in the future.
Thank you for bringing your concerns to our attention. We truly value your feedback. If you are still experiencing any issues, please contact our support team with your account details so we can review your situation and assist you as quickly as possible.
Kind regards,
FBTrack Team
Was having issues with my Meta pixel not tracking purchases correctly. Installed FBtrack and support checked everything for me. Turns out I had duplicate events. They fixed it quickly. Working fine since then.
Hi Vital Depot team!
Thank you for sharing your feedback! It means a lot to us.
We're happy that you're satisfied with the app and support.
Best regards,
FBTrack Team
Hi,
We are not receiving the "Add to Cart" event since we started using your application. We have also raised a ticket earlier, but we haven't received a response from your end.
Dear RDKLU team
First and foremost, our team would like to sincerely apologize for the inconvenience caused by the missing "Add to Cart" event and for the delay in responding to your request.
We deeply regret that your experience with our app has fallen short of your expectations, and we take full responsibility for this.
We also want to assure you that our team is fully committed to resolving this issue for you as quickly as possible. You can contact us via the following address anytime: support@fbtrack.app .
Once again, we are truly sorry for the inconvenience and frustration this has caused you. Your feedback is invaluable to us, and we are dedicated to improving both our app and our customer service in order to avoid similar situations further.
It would be highly appreciated if you could give us a second chance, we are here for you to resolve the issue as soon as possible. Waiting for your reply!
Best Regards
FBTrack Team
App disinstallato, abbonamento recesso . Dopo due mesi ricevo ancora addebito. Contattato assistenza senza risposta. Non so più come fare
Cara N'amuri Cuore Siciliano,
Ci scusiamo profondamente per l’inconveniente che hai riscontrato. Questo non è il livello di servizio che ci prefiggiamo di offrire, e ci rammarichiamo sinceramente per la frustrazione che questa situazione ha causato.
Il nostro team è completamente impegnato a indagare e risolvere il problema relativo agli addebiti non autorizzati seguiti alla disinstallazione dell’app e alla cancellazione dell’abbonamento. Ti assicuriamo che eventuali addebiti errati saranno rimborsati senza alcun ritardo.
Ti invitiamo a contattarci direttamente all’indirizzo support@fbtrack.app fornendoci tutti i dettagli relativi agli addebiti in questione. Saranno molto utili eventuali screenshot delle fatture per aiutarci a risolvere il problema il più rapidamente possibile.
Grazie per aver portato questa situazione alla nostra attenzione e per darci l’opportunità di rimediare. La tua soddisfazione è la nostra priorità assoluta.
Con le nostre più sincere scuse,
Cordiali saluti,
Il team FBTrack
gostei bem instruido
This was the easiest set up! I spent days trying to figure it out until META AI helped me get here and I just followed the steps. I was able to do it all in under 10 min.
The app is no more working as promised and we have lost a lot of money because of it. Highly disappointed with the experience. Rating it singlet star after 3-4 months of happy usage. The app has gone wrong since last month.
I first used this app for 3 days and my tracking numbers went crazy, but after I talked with them support, I understood that I hadn't follow them instructions. I had to delete my Pixel from shopify store and put that into the FBTRACKING Pixel. Now I have installed 4 backup pixels (including the original) and the Pixels fire perfectly and the numbers shows exactly.
Great support and customer service, I switched to premium version.
Fbtrack is really awesome. The fact that it allows to add a pixel per collection is really game changing when it comes to ad campaigns optimization if you have multiple niches or even just multiple products for different demographics. Support is also one of the best in the Shopify app store. I had contacted them about an unknown Facebook pixel that I found on my store, and they helped me identify that app that added it
I need support but the contact form does not work and I can't find an other way to get in touch with the developers.
Hello dear customer, please reach out to us at support@fbtrack.app. In the meantime, we are investigating what might have happened with the contact form for your store. Our sincere apologies for any inconvenience
