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Hi,
We are not receiving the "Add to Cart" event since we started using your application. We have also raised a ticket earlier, but we haven't received a response from your end.
Dear RDKLU team
First and foremost, our team would like to sincerely apologize for the inconvenience caused by the missing "Add to Cart" event and for the delay in responding to your request.
We deeply regret that your experience with our app has fallen short of your expectations, and we take full responsibility for this.
We also want to assure you that our team is fully committed to resolving this issue for you as quickly as possible. You can contact us via the following address anytime: support@fbtrack.app .
Once again, we are truly sorry for the inconvenience and frustration this has caused you. Your feedback is invaluable to us, and we are dedicated to improving both our app and our customer service in order to avoid similar situations further.
It would be highly appreciated if you could give us a second chance, we are here for you to resolve the issue as soon as possible. Waiting for your reply!
Best Regards
FBTrack Team
Very good. Not a lot of complicated steps to make it work. You just have to follow the guidelines and you're all set
Dear Haltenstrauss
Thank you for your feedback! We’re glad you found it easy to use. Let us know if you have any questions!
Best regards
FBTrack Team
I would definitely recommend this for shopify platform users. The pixel data is reported correctly. I am satisfied with the results
Dear ZOXO
Thanks for sharing! We work hard to keep things simple and user-friendly.
Best regards
FBTrack Team
It works very well for Facebook pixels, very happy with the performance
Dear Blooming Street team!
Thank you for your such a high rate of our app and your honest feedback! We’re glad that you are satisfied with the app performance.
Let us know if you have any questions!
Best regards
FBTrack Team
Cool app. Features are really great, is exactly what I need
Dear Vihtori Van Shop
It’s wonderful to know that our system met your expectations. We design everything with ease of use in mind
Best regards
FBTrack Team
Efficient and user-friendly. So far so good and it works for me
Dear Buenos Vidas
Your feedback reassures us that we’re on the right track. Thanks for letting us know!
Best regards
FBTrack Team
I have no complaints. Tried and tested, all is working
Dear Store 1926
It’s great to know everything is working as intended! We’re confident you’ll continue to have a positive experience.
Best regards
FBTrack Team
This app is very good, we prefer to use it over other apps for its efficiency, ease of use, and pricing
Dear Tropical Magic
Thank you for your feedback! Our goal is to make it as easy as possible for you, so it’s fantastic to hear that we’ve succeeded.
Best regards
FBTrack Team
LOVE THIS.
Dear Le Marseau & Chantelle
Thanks for sharing! We work hard to keep things simple and user-friendly.
Best regards
FBTrack Team
App disinstallato, abbonamento recesso . Dopo due mesi ricevo ancora addebito. Contattato assistenza senza risposta. Non so più come fare
Cara N'amuri Cuore Siciliano,
Ci scusiamo profondamente per l’inconveniente che hai riscontrato. Questo non è il livello di servizio che ci prefiggiamo di offrire, e ci rammarichiamo sinceramente per la frustrazione che questa situazione ha causato.
Il nostro team è completamente impegnato a indagare e risolvere il problema relativo agli addebiti non autorizzati seguiti alla disinstallazione dell’app e alla cancellazione dell’abbonamento. Ti assicuriamo che eventuali addebiti errati saranno rimborsati senza alcun ritardo.
Ti invitiamo a contattarci direttamente all’indirizzo support@fbtrack.app fornendoci tutti i dettagli relativi agli addebiti in questione. Saranno molto utili eventuali screenshot delle fatture per aiutarci a risolvere il problema il più rapidamente possibile.
Grazie per aver portato questa situazione alla nostra attenzione e per darci l’opportunità di rimediare. La tua soddisfazione è la nostra priorità assoluta.
Con le nostre più sincere scuse,
Cordiali saluti,
Il team FBTrack