Avis (35)

Note globale
4
Nombre d’avis par note
  • 74 % des avis sont des avis à 5 étoiles
  • 0 % des avis sont des avis à 4 étoiles
  • 9 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 17 % des avis sont des avis à 1 étoiles
25 décembre 2024

Hi,

We are not receiving the "Add to Cart" event since we started using your application. We have also raised a ticket earlier, but we haven't received a response from your end.

RDKLU
Inde
Environ 2 ans d’utilisation de l’application
Shark Byte, Inc a répondu 30 décembre 2024

Dear RDKLU team

First and foremost, our team would like to sincerely apologize for the inconvenience caused by the missing "Add to Cart" event and for the delay in responding to your request.

We deeply regret that your experience with our app has fallen short of your expectations, and we take full responsibility for this.

We also want to assure you that our team is fully committed to resolving this issue for you as quickly as possible. You can contact us via the following address anytime: support@fbtrack.app .

Once again, we are truly sorry for the inconvenience and frustration this has caused you. Your feedback is invaluable to us, and we are dedicated to improving both our app and our customer service in order to avoid similar situations further.

It would be highly appreciated if you could give us a second chance, we are here for you to resolve the issue as soon as possible. Waiting for your reply!

Best Regards
FBTrack Team

24 septembre 2024

This app is what I was looking for! I needed multiple pixels for my site, and this one resolved it. The tracking is highly accurate for each pixel, and the user interface is very simple. Highly recommend

Bow Store
États-Unis
Environ 9 heures d’utilisation de l’application
21 juillet 2024

I would totally recommend this to others. The app is very accurate when it comes to data reporting, tracking my add-to-cart events, purchases and more. It is so helpful for me who has multiple stores. It is so easy to use and the customer support is superb with assisting me with my inquiries. I could not ask for anything more from an app. So thanks!

Light and Vibe
États-Unis
5 minutes d’utilisation de l’application
13 novembre 2024

App disinstallato, abbonamento recesso . Dopo due mesi ricevo ancora addebito. Contattato assistenza senza risposta. Non so più come fare

N'amuri cuore siciliano
Italie
4 mois d’utilisation de l’application
Shark Byte, Inc a répondu 30 décembre 2024

Cara N'amuri Cuore Siciliano,

Ci scusiamo profondamente per l’inconveniente che hai riscontrato. Questo non è il livello di servizio che ci prefiggiamo di offrire, e ci rammarichiamo sinceramente per la frustrazione che questa situazione ha causato.

Il nostro team è completamente impegnato a indagare e risolvere il problema relativo agli addebiti non autorizzati seguiti alla disinstallazione dell’app e alla cancellazione dell’abbonamento. Ti assicuriamo che eventuali addebiti errati saranno rimborsati senza alcun ritardo.

Ti invitiamo a contattarci direttamente all’indirizzo support@fbtrack.app fornendoci tutti i dettagli relativi agli addebiti in questione. Saranno molto utili eventuali screenshot delle fatture per aiutarci a risolvere il problema il più rapidamente possibile.

Grazie per aver portato questa situazione alla nostra attenzione e per darci l’opportunità di rimediare. La tua soddisfazione è la nostra priorità assoluta.

Con le nostre più sincere scuse,

Cordiali saluti,
Il team FBTrack

3 juin 2024

My pixels are finally firing correctly after so many failed ones with other pixelapps. Since I switched to FBtrack, my add to cart, purchases are now solid

The Green Peak
Cambodge
5 jours d’utilisation de l’application
24 août 2019

I was having trouble with my Facebook Pixel so I installed this app. I'm glad I did. The App is great but what's better than the app is the support, super helpful and helps solve any issues and answer questions. Happy customer, Thanks guys!

Bamboo Bungalow
Australie
3 mois d’utilisation de l’application
3 mai 2024

I just installed this application and I see that everything is running great. Receiving events correctly both on the default pages and on the landing page, add-to-cart on products are just accurate and working properly. This app is one of the best since other facebook pixels app has failed me before

Queen's Retail
Philippines
Environ une heure d’utilisation de l’application
Modifié le 24 juillet 2019

I first used this app for 3 days and my tracking numbers went crazy, but after I talked with them support, I understood that I hadn't follow them instructions. I had to delete my Pixel from shopify store and put that into the FBTRACKING Pixel. Now I have installed 4 backup pixels (including the original) and the Pixels fire perfectly and the numbers shows exactly.

Great support and customer service, I switched to premium version.

Brayanna™
États-Unis
5 jours d’utilisation de l’application
11 mars 2024

Support is lacklustre. I am disappointed.

Lady Estere Jewellery
Singapour
Environ 2 mois d’utilisation de l’application
18 février 2024

no hay soporte, no toma todos los datos cuando convierte en tu web, nadie te apoya no hay chat ni soporte pesimo usen otra app perderan dias en campañas recopilando datos en vano

Tienda Peruana
Pérou
28 jours d’utilisation de l’application