Omtaler (351)

Samlet vurdering
4,7
Antall per vurderingsnivå
  • 91 % av vurderingene er 5 stjerner
  • 1 % av vurderingene er 4 stjerner
  • 2 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 5 % av vurderingene er 1 stjerner
25. desember 2024

Hi,

We are not receiving the "Add to Cart" event since we started using your application. We have also raised a ticket earlier, but we haven't received a response from your end.

RDKLU
India
Rundt 2 år bruker appen
Shark Byte, Inc svarte 30. desember 2024

Dear RDKLU team

First and foremost, our team would like to sincerely apologize for the inconvenience caused by the missing "Add to Cart" event and for the delay in responding to your request.

We deeply regret that your experience with our app has fallen short of your expectations, and we take full responsibility for this.

We also want to assure you that our team is fully committed to resolving this issue for you as quickly as possible. You can contact us via the following address anytime: support@fbtrack.app .

Once again, we are truly sorry for the inconvenience and frustration this has caused you. Your feedback is invaluable to us, and we are dedicated to improving both our app and our customer service in order to avoid similar situations further.

It would be highly appreciated if you could give us a second chance, we are here for you to resolve the issue as soon as possible. Waiting for your reply!

Best Regards
FBTrack Team

5. desember 2024

Very good. Not a lot of complicated steps to make it work. You just have to follow the guidelines and you're all set

Haltenstrauss
Sveits
Rundt 2 måneder bruker appen
Shark Byte, Inc svarte 30. desember 2024

Dear Haltenstrauss

Thank you for your feedback! We’re glad you found it easy to use. Let us know if you have any questions!

Best regards
FBTrack Team

21. november 2024

I would definitely recommend this for shopify platform users. The pixel data is reported correctly. I am satisfied with the results 

ZOXO
Nigeria
Rundt 2 måneder bruker appen
Shark Byte, Inc svarte 30. desember 2024

Dear ZOXO

Thanks for sharing! We work hard to keep things simple and user-friendly.

Best regards
FBTrack Team

22. februar 2025

It works very well for Facebook pixels, very happy with the performance

Blooming Street
Filippinene
Rundt 1 måned bruker appen
Shark Byte, Inc svarte 23. februar 2025

Dear Blooming Street team!

Thank you for your such a high rate of our app and your honest feedback! We’re glad that you are satisfied with the app performance.

Let us know if you have any questions!

Best regards
FBTrack Team

25. november 2024

Cool app. Features are really great, is exactly what I need

Vihtori Van Shop
Finland
Rundt 2 måneder bruker appen
Shark Byte, Inc svarte 30. desember 2024

Dear Vihtori Van Shop

It’s wonderful to know that our system met your expectations. We design everything with ease of use in mind

Best regards
FBTrack Team

4. november 2024

Efficient and user-friendly. So far so good and it works for me

Buenos Vidas
Argentina
Rundt 2 måneder bruker appen
Shark Byte, Inc svarte 30. desember 2024

Dear Buenos Vidas

Your feedback reassures us that we’re on the right track. Thanks for letting us know!

Best regards
FBTrack Team

17. november 2024

I have no complaints. Tried and tested, all is working

Store 1926
USA
Rundt 2 måneder bruker appen
Shark Byte, Inc svarte 30. desember 2024

Dear Store 1926

It’s great to know everything is working as intended! We’re confident you’ll continue to have a positive experience.

Best regards
FBTrack Team

22. oktober 2024

This app is very good, we prefer to use it over other apps for its efficiency, ease of use, and pricing

Tropical Magic
Jamaica
Rundt 2 måneder bruker appen
Shark Byte, Inc svarte 30. desember 2024

Dear Tropical Magic

Thank you for your feedback! Our goal is to make it as easy as possible for you, so it’s fantastic to hear that we’ve succeeded.

Best regards
FBTrack Team

1. desember 2024

LOVE THIS.

Le Marseau & Chantelle
Frankrike
Rundt 2 måneder bruker appen
Shark Byte, Inc svarte 30. desember 2024

Dear Le Marseau & Chantelle

Thanks for sharing! We work hard to keep things simple and user-friendly.

Best regards
FBTrack Team

13. november 2024

App disinstallato, abbonamento recesso . Dopo due mesi ricevo ancora addebito. Contattato assistenza senza risposta. Non so più come fare

N'amuri cuore siciliano
Italia
4 måneder bruker appen
Shark Byte, Inc svarte 30. desember 2024

Cara N'amuri Cuore Siciliano,

Ci scusiamo profondamente per l’inconveniente che hai riscontrato. Questo non è il livello di servizio che ci prefiggiamo di offrire, e ci rammarichiamo sinceramente per la frustrazione che questa situazione ha causato.

Il nostro team è completamente impegnato a indagare e risolvere il problema relativo agli addebiti non autorizzati seguiti alla disinstallazione dell’app e alla cancellazione dell’abbonamento. Ti assicuriamo che eventuali addebiti errati saranno rimborsati senza alcun ritardo.

Ti invitiamo a contattarci direttamente all’indirizzo support@fbtrack.app fornendoci tutti i dettagli relativi agli addebiti in questione. Saranno molto utili eventuali screenshot delle fatture per aiutarci a risolvere il problema il più rapidamente possibile.

Grazie per aver portato questa situazione alla nostra attenzione e per darci l’opportunità di rimediare. La tua soddisfazione è la nostra priorità assoluta.

Con le nostre più sincere scuse,

Cordiali saluti,
Il team FBTrack