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The app worked the best for a few days, suddenly on one pixel it started recording multiple purchases(it was only on few adsets who were using the pixel, other adsets of that same pixel were recording correctly.), since the support was of not much help I removed the pixel which caused duplication of data on only few adsets.
Now when I switched to my second pixel, it worked fine for the first day & now its recording 2 purchase events on one single purchase only on few adsets & the purchase conversion value is equivalent to 1 purchase only.
I liked this app very much because of easy interface, but it messed up my whole analytics, even when I didnt made any changes to ads, or my website
The issues you are reporting are related to your configurations on Facebook side for the adsets that had an issue. As a side note, If you choose "Unique purchases" for the reporting column you will have the correct number of purchases for the adsets mentioned. You can use the Facebook pixel helper to see what pixels fire when a purchase is made. If the pixel helper shows that the pixels that fire are as you had expect, the job of Fbtrack ends here. Any irregularities you might notice after that in your Facebook reporting are related to your configurations on Facebook side.
I'm glad to have install app.It works great for adding many Facebook pixels into my store,thank you so much
Я перший раз еористуюся цією програмою
Думаю для мене буде корисною
What a nonsense app. I tried to delete it and asked support to delete all the code. Been waiting for ages and no support. Once you leave, they can't be bothered to give you any support. I have to go report this app to Shopify. Avoid this app. It's messing with my theme code.
Dear store owner,
We are always here to support you including after you delete the app if necessary. You have contacted us on a Sunday, and you received an automatic response indicating that support is not available on Sunday, and we have gotten back to you on Monday at the beginning of our office hours (Screenshot: http://prntscr.com/w8et9a). For 99.9%+ of our users, there is no need to remove any code manually after uninstall. Nothing in the theme code will get messed up, and deleting the app will not have any effect on your store. In your case, you were using Gempages app which we don't integrate with, but our developer made extra efforts in order to add custom code specifically for you to make the app work for your pages using Gempages app. On Monday, our replies included showing you how to remove the custom code by yourself if you wished, and the option to allow the developer to do it for you, but we didn't hear back from you since then.
You were happy with the support provided until last Sunday (Screenshots: http://prntscr.com/w8eqo5 and http://prntscr.com/w8erxl). We are unfortunately being rewarded for the extra custom coding to make the app work for your store by a negative review. You contacted us, and left your review outside the office hours indicated in the automatic reply. Our continuous support has nothing to do with whether you still have the app or not. We even reply to people who have already closed their store if they contact us.
We hope that you consider removing this review as it's defaming, and hurting our app needlessly, and you seemed to have moved on since our replies on Monday.
Best regards,
Fbtrack Team
I loved this app because it perfectly matches my requirement and it's perfectly working on my store.
This is the best app for Facebook pixels management, I use it to add backup pixels, and link pixels to collections. Tracking is perfect, and everything is easy to use, I recommend for anyone using Facebook ads
This is the best app when it comes to facebook pixels, No need to waste your time and money on other apps. It also works very well with other facebook catalog apps
I love this app! It allows me to put all my facebook tracking in place fast, it's flexible, and works very well for my store. Highly recommended
For Facebook pixels, this app has the most user friendly interface. The features are also all working as expected, the pricing is affordable, and a friendly support is there to assist if any question. I tried other apps, and I can only advise to use this one
It's a great and affordable app, it allows me to add multiple facebook pixels on my store, and events firing is pretty fast. Support is also friendly and quick to respond.