評價 (343)

整體評分
4.8
各級評分數量
  • 91% 的評分為 5 顆星
  • 1% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 5% 的評分為 1 顆星
2019年7月10日

It make site getting error
Can not track conversion Events
Make website lower
Do not install them in your website

Drivesly LLC
越南
使用應用程式 5天
Shark Byte, Inc 已回覆 2019年7月11日

Please get in touch with us and we will do all we can to resolve any issue you are facing. I wasn't able to find any support ticket about this. From past experience, a case where the error "Can not track conversion Events" might occur if the pixel added into the app has an incorrect structure, or there is another pixel app that has a pixel with an incorrect structure. One case we had for example is that there was a store that used another pixel app that left "ENTER_PIXEL" as the value of a pixel installed into the store, and this caused any additional pixels installed into the store to not work properly and the error mentioned above to be displayed. For the speed, please also let us know how the app makes things slower. we have made the app in a way that wouldn't have an influence on the speed of websites

2023年6月1日

Very bad customer service and App as well! I wrote them twice without getting any reply or help from them! The App disturbed my tracking on Facebook and TikTok. Don't install it and be careful!

Glowyhair
德國
使用應用程式 1天
Shark Byte, Inc 已回覆 2023年6月2日

Dear customer, Our sincere apologies, we recently had some sudden issues with the contact form inside the app, and some messages were not delivered to our support team. the form is temporary hidden now inside the app. We wish to assure you that other than this, the core features of the app, and performance are constantly monitored, and faced no issue. Please reach out to us at support@fbtrack.app, or by clicking on Get support inside the app https://prnt.sc/DurdGzWRlQxG
or by clicking on "Send a message" from our app store listing https://prnt.sc/rNC26hu0efAX
Regarding the fact that our app disturbed your Facebook tracking. If you use another app to install your Facebook pixels at the same time, this can cause issues with your tracking. Other than this, our app should not disturb your TikTok tracking. We will be happy to look into this

2023年2月20日

SUPER BAD EXPERIENCE WITH THIS APP. ALL LOW QUALITY EVENTS AND ASSOCIATION, MY REVENUE WENT VERY VERY BAD AFTER INSTALLING THIS! STAY AWAY FROM IT !

Police Shop
義大利
使用應用程式 1天
Shark Byte, Inc 已回覆 2023年2月21日

Dear admin,

Thank you very much for you feedback. We are so sorry that you might have experienced an issue. We have, on our side, done the necessary verifications, and we find that all the features of the app are working normally, but we would love to investigate more.

Can you please reach out to us? We wish to understand what you mean by low quality events, and association

Our sincere apologies again for any inconveniences you have faced, and we kindly invite you to allow us to look further into this case.

Best regards,
Fbtrack team

2023年3月21日

Ik heb de app perongeluk verwijder en kan deze nu niet meer opnieuw downloaden. Heel vervelend want ik wil ads launchen!

Sondaro
荷蘭
使用應用程式 大約24小時
Shark Byte, Inc 已回覆 2023年3月22日

Dear customer, We understand from your review that you have accidentally removed the app, but couldn't re-install it again. We are very sorry that you could have experienced this issue. We couldn't reproduce this for other stores, but we have investigated your case in our side. Can you please just try installing the app again? If you still face any issues, please just get in touch with us, and we will be happy to assist. We will also be truly grateful if you could edit or remove the review

Geachte klant, We begrijpen uit uw review dat u per ongeluk de app heeft verwijderd, maar niet opnieuw kunt installeren. Het spijt ons zeer dat u dit probleem heeft kunnen ervaren. We konden dit niet reproduceren voor andere winkels, maar we hebben uw zaak aan onze kant onderzocht. Kun je alsjeblieft proberen de app opnieuw te installeren? Als u nog steeds problemen ondervindt, neem dan contact met ons op en wij helpen u graag verder. We zouden het ook zeer op prijs stellen als u de beoordeling zou willen bewerken of verwijderen

2019年7月3日

stealing sales from Shopify. Bekaar app. 500 sales steal by this. completely nonsense app. Support is worst

Easy_DealStore
印度
使用應用程式 大約24小時
Shark Byte, Inc 已回覆 2019年7月4日

This review doesn't make sense as no app can steal sales from Shopify. Your store easy-dealstore.myshopify.com doesn't have any product in it, and has never contacted support about any issue.

2023年5月23日

I need support but the contact form does not work and I can't find an other way to get in touch with the developers.

Hipvoordeheb.nl
荷蘭
使用應用程式 大約24小時
Shark Byte, Inc 已回覆 2023年5月24日

Hello dear customer, please reach out to us at support@fbtrack.app. In the meantime, we are investigating what might have happened with the contact form for your store. Our sincere apologies for any inconvenience

2020年6月26日

APP FAKE A SCAM THEY DIDNT EVEN BROTHER REPLYIN TO MY HELP EMAIL DOES NOT TRACK PURCHASE OR EVEN CONNECT DATA TO UR AD ACCOUNT WASTE OF MONEY AND TIME

Dailybuyersneeds
美國
使用應用程式 大約9小時
Shark Byte, Inc 已回覆 2020年7月3日

Hello, our support replied to you, but your email showed up as Unreachable / Non existent once we replied. Please see screenshots : http://prntscr.com/tb0uht and https://prnt.sc/tb0q5b

2024年7月7日

My Store
奈及利亞