Flexify: Facebook Product Feed
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Thank you for the total lack of support we received, if you can't answer a simple email request then of course we wont be upgrading to your premier service.
Feed is not working and I'm having a hard time to get any support.
It's not my first time creating a Facebook catalog and I can't figure out what that problem with the feed...
Asaf
asaf@isight-marketing.co.il
The customer service of the agent named "Aby" was horrible. This guy didn't comprehend my inquiry but insisted that it was me who didn't understand it. Also, his attitude was very rude. He literally said, "We are unable to provide comprehensive education on our app's specifics." How dare he say he can't provide "education" to me? Definitely a low I.Q. individual.
Dominik here, Founder and CEO. This is an interesting case for me. I reviewed every one of the many emails that were sent.
My response to you:
I'm absolutely shocked and ...
I have been using this for years, but now WTF.
Uploaded 1,500 products but when I check on product availability it was only 100.
The support given is very poor! No detail has been given ! Keep on refer me to the help menu or shopify support about my feed problem. So, what's the point of paying you!
didn't work, facebook was not able to process the rss feed
I didn't know how to use this app and create a catalog on the Facebook business manager, so I asked for help and sent them an email, but didn't get any response, unfortunately, my subscription is about to expire, so I had to delete this app :(
Hi there,
Unfortunately, it seems that our attempts to reach out to you have been unsuccessful as your email address does not seem to be working. I would like to extend an ...
Been trying to get some support for weeks now but noone bothered to reply even when we switched to the paid subscription.
Hi azneo, the messages I sent you were not delivered because your email provider returned the message “inbox full". Any questions please do not hesitate to contact me: daniel ...
so frustrating!!! Each time I try and reach out I get a copy and paste answer. Somehow facebook merged an old store with my new store and I got this app to replace my product feed. Now I have to manually go in and redo all of the categories for the THIRD time. Facebook has rejected my products and my ads are suffering for it. I purchased this so I wouldn't have to go through all of my products ...
Hi Olive Branch Farmhouse,
This is Daniel from Flexify. Sorry to hear you are having trouble. I hope I was able to help you in the meantime.
Please do not hesitate to reach ...
Shocking product - support requests ignored. Loads products we have in shopify as not to be available in Facebook. Does not cater to any currency but USD. Don't bother