Avis (281)

Note globale
4,2
Nombre d’avis par note
  • 71 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 3 % des avis sont des avis à 2 étoiles
  • 17 % des avis sont des avis à 1 étoiles
7 septembre 2017

Thank you for the total lack of support we received, if you can't answer a simple email request then of course we wont be upgrading to your premier service.

Aweso88
Japon
2 mois d’utilisation de l’application
Modifié le 6 février 2019

Feed is not working and I'm having a hard time to get any support.
It's not my first time creating a Facebook catalog and I can't figure out what that problem with the feed...
Asaf
asaf@isight-marketing.co.il

Rimon fine jewelry
Israël
Environ 2 mois d’utilisation de l’application
Modifié le 25 octobre 2023

The customer service of the agent named "Aby" was horrible. This guy didn't comprehend my inquiry but insisted that it was me who didn't understand it. Also, his attitude was very rude. He literally said, "We are unable to provide comprehensive education on our app's specifics." How dare he say he can't provide "education" to me? Definitely a low I.Q. individual.

TheAnimeSupply
États-Unis
Environ 2 mois d’utilisation de l’application
Flexify AG a répondu 27 octobre 2023

Dominik here, Founder and CEO. This is an interesting case for me. I reviewed every one of the many emails that were sent.

My response to you:

I'm absolutely shocked and appalled by the content of your messages that I read in our helpdesk. I'm exceptionally proud of how Aby handled this situation, especially in the face of all the abusive and explicit language that you directed at her.

To be honest, when I look at the incoherent stream of slurs you've written there, I'm genuinely surprised that you managed to construct complete sentences for the sake of this review. You used only minor personal insults and refrained from resorting to profanity. So, kudos, I guess.

For other readers:

I see how, without context, the sentence "we are unable to provide comprehensive education on our app's specifics" can appear poorly worded. However, within the context of those messages, this sentence is a remarkable testament to Aby's self-control and her commitment to nonviolent communication.

We always provide assistance. Even in cases where it's only loosely connected to our service, we go out of our way to help.

Our mission is to provide you with tools that have the same power as super-expensive professional agency tools, but without the fluff and at a fraction of the cost.

But this means things can get complicated and frustrating at times – there might be new concepts to learn and processes to apply. It's a natural part of stepping up the game.

Fear not, we are here to help – you just have to let us ;-)

29 juillet 2018

I have been using this for years, but now WTF.
Uploaded 1,500 products but when I check on product availability it was only 100.

Gigi Trendz
États-Unis
Environ 2 mois d’utilisation de l’application
19 août 2018

The support given is very poor! No detail has been given ! Keep on refer me to the help menu or shopify support about my feed problem. So, what's the point of paying you!

Forevercouple
Malaisie
Environ 2 mois d’utilisation de l’application
31 juillet 2016

didn't work, facebook was not able to process the rss feed

Happy Sale Se
Israël
Environ un mois d’utilisation de l’application
3 février 2023

I didn't know how to use this app and create a catalog on the Facebook business manager, so I asked for help and sent them an email, but didn't get any response, unfortunately, my subscription is about to expire, so I had to delete this app :(

theleatherbags
Inde
30 jours d’utilisation de l’application
Flexify AG a répondu 13 février 2023

Hi there,

Unfortunately, it seems that our attempts to reach out to you have been unsuccessful as your email address does not seem to be working. I would like to extend an invitation for you to reach out to me at daniel.heier@flexify.net so that I can assist you in any way possible.

25 février 2019

Been trying to get some support for weeks now but noone bothered to reply even when we switched to the paid subscription.

azneo
Royaume-Uni
19 jours d’utilisation de l’application
Flexify AG a répondu 5 mars 2019

Hi azneo, the messages I sent you were not delivered because your email provider returned the message “inbox full". Any questions please do not hesitate to contact me: daniel.heier@flexify.com

21 avril 2021

so frustrating!!! Each time I try and reach out I get a copy and paste answer. Somehow facebook merged an old store with my new store and I got this app to replace my product feed. Now I have to manually go in and redo all of the categories for the THIRD time. Facebook has rejected my products and my ads are suffering for it. I purchased this so I wouldn't have to go through all of my products one by one, and now I have to do it anyway. Even after creating the file in Flexify all of my old products are still in my feed, even though i chose to REPLACE my feed. What a mess!! And right before Mothers Day. SMH

Olive Branch Farmhouse
États-Unis
16 jours d’utilisation de l’application
Flexify AG a répondu 26 avril 2021

Hi Olive Branch Farmhouse,

This is Daniel from Flexify. Sorry to hear you are having trouble. I hope I was able to help you in the meantime.

Please do not hesitate to reach out if you have any further questions!
daniel.heier@flexify.net

24 juillet 2017

Shocking product - support requests ignored. Loads products we have in shopify as not to be available in Facebook. Does not cater to any currency but USD. Don't bother

Huiagiftware
Nouvelle-Zélande
14 jours d’utilisation de l’application