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The customer service of the agent named "Aby" was horrible. This guy didn't comprehend my inquiry but insisted that it was me who didn't understand it. Also, his attitude was very rude. He literally said, "We are unable to provide comprehensive education on our app's specifics." How dare he say he can't provide "education" to me? Definitely a low I.Q. individual.
Dominik here, Founder and CEO. This is an interesting case for me. I reviewed every one of the many emails that were sent.
My response to you:
I'm absolutely shocked and appalled by the content of your messages that I read in our helpdesk. I'm exceptionally proud of how Aby handled this situation, especially in the face of all the abusive and explicit language that you directed at her.
To be honest, when I look at the incoherent stream of slurs you've written there, I'm genuinely surprised that you managed to construct complete sentences for the sake of this review. You used only minor personal insults and refrained from resorting to profanity. So, kudos, I guess.
For other readers:
I see how, without context, the sentence "we are unable to provide comprehensive education on our app's specifics" can appear poorly worded. However, within the context of those messages, this sentence is a remarkable testament to Aby's self-control and her commitment to nonviolent communication.
We always provide assistance. Even in cases where it's only loosely connected to our service, we go out of our way to help.
Our mission is to provide you with tools that have the same power as super-expensive professional agency tools, but without the fluff and at a fraction of the cost.
But this means things can get complicated and frustrating at times – there might be new concepts to learn and processes to apply. It's a natural part of stepping up the game.
Fear not, we are here to help – you just have to let us ;-)
I have been using this for years, but now WTF.
Uploaded 1,500 products but when I check on product availability it was only 100.
The support given is very poor! No detail has been given ! Keep on refer me to the help menu or shopify support about my feed problem. So, what's the point of paying you!
I am also having trouble getting this app to function the way it should. I am awaiting some assistance on this. Thank-you
Hi Welcome Organics,
This is Daniel from Flexify - I hope I was able to help.
Please let me know if you have any questions!
didn't work, facebook was not able to process the rss feed
very bad. I am spending time for a catalog since 3 days. they don't want give support. WASTE OF TIME
Hi etnikbulvar,
This is Daniel from Flexify. We are sorry to hear you are having trouble with your feed. Our support team has written you several detailed emails providing solutions to the common issues that you have experienced when trying to setup your feed for the first time.
If you have any further questions, please do not hesitate to contact me!
daniel.heier@flexify.net
I didn't know how to use this app and create a catalog on the Facebook business manager, so I asked for help and sent them an email, but didn't get any response, unfortunately, my subscription is about to expire, so I had to delete this app :(
Hi there,
Unfortunately, it seems that our attempts to reach out to you have been unsuccessful as your email address does not seem to be working. I would like to extend an invitation for you to reach out to me at daniel.heier@flexify.net so that I can assist you in any way possible.
This app provides a service that I cannot find elsewhere. It WORKS! Finding it has saved me quite a bit of frustration around trying to optimize my data feeds. Do recommend.
Been trying to get some support for weeks now but noone bothered to reply even when we switched to the paid subscription.
Hi azneo, the messages I sent you were not delivered because your email provider returned the message “inbox full". Any questions please do not hesitate to contact me: daniel.heier@flexify.com
Good system to start with, I am still playing around. This is my first time using facebook program! it is not too difficult for a beginner, editing my review later when i find out more