Recensioner (283)
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Not good. I have more than 500 products in my feed, which made me split up my feeds into 3 separate pages. Why not do this server side and take the load off of Shopify, so you can provide a full feed?
Had syncing issues as well. Only 200/500 for each feed would be accepted by facebook. Installed another app, and all 1400 products were immediately uploaded into a single feed automatically and accepted. I don't see why this can't be accomplished here. Products would appear multiple times across feeds causing duplicate errors all over. Disappointing.
If you need a fast and easy way to setup your FB product feed, this is it. Zero issues. Support was super helpful when I had a few questions unique to my setup.
Thank you for the total lack of support we received, if you can't answer a simple email request then of course we wont be upgrading to your premier service.
Still testing but looks promising...
Easy to use, and accomplished what I needed with minimal effort. Great to not have to manually keep our feed updated.
Seems to do what is says it does on the box.
Feed is not working and I'm having a hard time to get any support.
It's not my first time creating a Facebook catalog and I can't figure out what that problem with the feed...
Asaf
asaf@isight-marketing.co.il
The customer service of the agent named "Aby" was horrible. This guy didn't comprehend my inquiry but insisted that it was me who didn't understand it. Also, his attitude was very rude. He literally said, "We are unable to provide comprehensive education on our app's specifics." How dare he say he can't provide "education" to me? Definitely a low I.Q. individual.
Dominik here, Founder and CEO. This is an interesting case for me. I reviewed every one of the many emails that were sent.
My response to you:
I'm absolutely shocked and appalled by the content of your messages that I read in our helpdesk. I'm exceptionally proud of how Aby handled this situation, especially in the face of all the abusive and explicit language that you directed at her.
To be honest, when I look at the incoherent stream of slurs you've written there, I'm genuinely surprised that you managed to construct complete sentences for the sake of this review. You used only minor personal insults and refrained from resorting to profanity. So, kudos, I guess.
For other readers:
I see how, without context, the sentence "we are unable to provide comprehensive education on our app's specifics" can appear poorly worded. However, within the context of those messages, this sentence is a remarkable testament to Aby's self-control and her commitment to nonviolent communication.
We always provide assistance. Even in cases where it's only loosely connected to our service, we go out of our way to help.
Our mission is to provide you with tools that have the same power as super-expensive professional agency tools, but without the fluff and at a fraction of the cost.
But this means things can get complicated and frustrating at times – there might be new concepts to learn and processes to apply. It's a natural part of stepping up the game.
Fear not, we are here to help – you just have to let us ;-)
I have been using this for years, but now WTF.
Uploaded 1,500 products but when I check on product availability it was only 100.
The support given is very poor! No detail has been given ! Keep on refer me to the help menu or shopify support about my feed problem. So, what's the point of paying you!