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Created a feed within a 'shopify business manager' making it impossible for us to connect the pixel. Although the feed it generated seemed ok it was un-usable due to this weird creation in another business manager. Poor customer service to rectify so had to delete the app and use another one.
Hi there,
Our app does never touch your Facebook business manager account or your theme/pixel code. We made that technically impossible!
I think you are confusing us with Shopify's Facebook Sales Channel, which indeed adds a catalog to your Facebook business manager.
Please reach out to us again and we'll try to clear up any confusion around that. But in short: 1) Ignore the catalog that Shopify's Facebook Sales Channel creates and 2) set up a fresh catalog with the flexify feed as a data source and 3) connect that catalog to your FB pixel.
Hope that helps,
Dominik
Great App and Good Customer Service I contacted the support and they answer my question so fast, easy app also :D
This app is very easy to use and help a lot. What I love the most is their support (from Daniel). He answered quickly and his advice was really helpful. Highly recommend!
Its f***n AWESOME! I connected my store with Facebook in just few clicks! Very easy to use. THANK YOU))
This app is a must-have if you advertise on Facebook. It's so accurate, time-saving, and easy to use. It solves a BIG problem for my business. Apart from its usefulness, their support is EXCEPTIONAL. They went through my account, helped me set it up, and clarified all the things. Thank you a lot guys!
Customer service is amazing! Daniel helped me understand and solve a problem I've been struggling with for quite a while. It never took him more than a few hours to respond - absolutely brilliant
Works without a hassle. We can easily run dynamic product ads using this product feed.
My store has more than 900 products and Facebook was throwing timeout error but these guys resolved the issue quickly. Great support by the team. Cheers....
I'm very upset with the customer support. With more complicated Shopify stores they cannot help very much as they continue to give generic advise that does not even apply to our catalog.
Hi 2020AVE,
This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime.
Please do not hesitate to reach out if you have any further questions!
daniel.heier@flexify.net
Definitely recommend this app if you're going to use the FB product catalogs. Had some issues with the feeds not uploading all of my products, but with the help of their amazing support I managed to work it out.