Flexify: Facebook Product Feed , 275 則評價
調整搜尋範圍
-
根據評分
I'm very upset with the customer support. With more complicated Shopify stores they cannot help very much as they continue to give generic advise that does not even apply to our catalog.
Hi 2020AVE,
This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime.
Please do not hesitate to reach out if you have any further questions!
daniel.heier@flexify.net
I am a business owner runnign ads on facebook. IF there is an issue with yoru commerce and catalog and you need help, flexify - only does email support and its one liner responses wasted days and still not resolved issue. NO ONE HAS TIME FOR THIS TYPE OF SUPPORT!!! Fix your support system - If you are runnign ads you will have issue with differnt catalog one shopify creates and this catalog flexify creates multiple errors and then then flexify will either drop a bomb on allthese things you need to do which you have noooo clue bc again im a business owner who has time to figure this #### out!!! get it together! They wont call you, wont do screen share with you, wont get on chat with you, theres no way you guys can communicate because they are not in teh same time zone as me (USA) and they i dont know. imagine that! i will change review rating when i get this fixed!!!
Hi Vege Label,
This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime.
Please do not hesitate to reach out if you have any further questions! daniel.heier@flexify.net
We have more than 50K products and there were too many issues - Duplicate products and the sync is not perfect. Lot of back and forth emails to the support but unresolved.
It simply doesn't work. Free is great. A non-working app that's free is a time waster. The help files are not actually helpful. Hard pass.
NOT RESPONSIVE AT ALL. Had an urgent issue with our product feed and they did not even bother replying! It has already been 2 days!
rss链接经常打不开，导致FB后台自动更新失败，无法细分collection,当产品为同一个产品时，会把不同尺码分成好多个产品上传，导致商品目录里的产品都重复了，差评差评差评差评差评差评差评差评差评差评
its showing duplicate item Id error and no reply from support.
Always gives a time-out error. It says free up to 1000 products but gives error after 500 products...
Hi there, This is Daniel from Flexify. Sorry to hear you're having trouble.
The free version of the app is limited to 1,000 Shopify products including ALL variants. You currently have over 1,200 items in your feed.
Please do not hesitate to contact me through support if you have any further questions: daniel.heier@flexify.net
I purchased the monthly subscription so that I could get support. But Daniel was dismissive and did not want to dedicate any time towards assiting me. Do not recommend this app to anybody, specially if you are new to Facebook ads .
The customer service of the agent named "Aby" was horrible. This guy didn't comprehend my inquiry but insisted that it was me who didn't understand it. Also, his attitude was very rude. He literally said, "We are unable to provide comprehensive education on our app's specifics." How dare he say he can't provide "education" to me? Definitely a low I.Q. individual.
Dominik here, Founder and CEO. This is an interesting case for me. I reviewed every one of the many emails that were sent.
My response to you:
I'm absolutely shocked and appalled by the content of your messages that I read in our helpdesk. I'm exceptionally proud of how Aby handled this situation, especially in the face of all the abusive and explicit language that you directed at her.
To be honest, when I look at the incoherent stream of slurs you've written there, I'm genuinely surprised that you managed to construct complete sentences for the sake of this review. You used only minor personal insults and refrained from resorting to profanity. So, kudos, I guess.
For other readers:
I see how, without context, the sentence "we are unable to provide comprehensive education on our app's specifics" can appear poorly worded. However, within the context of those messages, this sentence is a remarkable testament to Aby's self-control and her commitment to nonviolent communication.
We always provide assistance. Even in cases where it's only loosely connected to our service, we go out of our way to help.
Our mission is to provide you with tools that have the same power as super-expensive professional agency tools, but without the fluff and at a fraction of the cost.
But this means things can get complicated and frustrating at times – there might be new concepts to learn and processes to apply. It's a natural part of stepping up the game.
Fear not, we are here to help – you just have to let us ;-)