整體評分
4.1
各級評分數量
  • 70% 的評分為 5 顆星
  • 8% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 3% 的評分為 2 顆星
  • 17% 的評分為 1 顆星
2023年8月2日

The customer service of the agent named "Aby Radev" was horrible. This guy didn't comprehend my inquiry but insisted that it was me who didn't understand it. Also, his attitude was very rude. He literally said, "We are unable to provide comprehensive education on our app's specifics." How dare he say he can't provide "education" to me? Definitely a low I.Q. individual.

TheAnimeSupply
美國
使用應用程式 大約2個月
2023年2月3日

I didn't know how to use this app and create a catalog on the Facebook business manager, so I asked for help and sent them an email, but didn't get any response, unfortunately, my subscription is about to expire, so I had to delete this app :(

theleatherbags
印度
使用應用程式 30天
Flexify AG 已回覆 2023年2月13日

Hi there,

Unfortunately, it seems that our attempts to reach out to you have been unsuccessful as your email address does not seem to be working. I would like to extend an invitation for you to reach out to me at daniel.heier@flexify.net so that I can assist you in any way possible.

2023年3月3日

Bom dia
Minha nota seria 0 péssimo
Este aplicativo não é possível a tradução em português o que dificulta,

Loja Vizara
巴西
使用應用程式 4天
Flexify AG 已回覆 2023年3月22日

Hi Loja Vizara,

Thanks for your message. Although our app is not available in Portuguese, we are happy to help with any questions or issues.

Email me directly at daniel.heier@flexify.net if you need assistance, please.

編輯時間:2022年5月10日

I am a business owner runnign ads on facebook. IF there is an issue with yoru commerce and catalog and you need help, flexify - only does email support and its one liner responses wasted days and still not resolved issue. NO ONE HAS TIME FOR THIS TYPE OF SUPPORT!!! Fix your support system - If you are runnign ads you will have issue with differnt catalog one shopify creates and this catalog flexify creates multiple errors and then then flexify will either drop a bomb on allthese things you need to do which you have noooo clue bc again im a business owner who has time to figure this #### out!!! get it together! They wont call you, wont do screen share with you, wont get on chat with you, theres no way you guys can communicate because they are not in teh same time zone as me (USA) and they i dont know. imagine that! i will change review rating when i get this fixed!!!

Vege Label
美國
使用應用程式 1年多
Flexify AG 已回覆 2022年5月12日

Hi Vege Label,

This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime.

Please do not hesitate to reach out if you have any further questions! 
daniel.heier@flexify.net

2021年10月20日

I'm very upset with the customer support. With more complicated Shopify stores they cannot help very much as they continue to give generic advise that does not even apply to our catalog.

2020AVE
美國
使用應用程式 接近2年
Flexify AG 已回覆 2021年10月23日

Hi 2020AVE,

This is Daniel from Flexify. Sorry to hear you are having trouble. I hope we were able to help you in the meantime.

Please do not hesitate to reach out if you have any further questions!
daniel.heier@flexify.net

2020年10月7日

The issue I am facing in-app is that I am able to use my First feed of the Single collection but when I want to use my 2nd collection The first feed which I have created it also changed. Kindly help me out regarding this issue

RHIZMALL.PK Online Shopping Store.
巴基斯坦
使用應用程式 接近3年
Flexify AG 已回覆 2020年10月7日

Hi RHIZMALL.PK

Regarding your question, by default Flexify either exports all products or a single collection.

Please use segments to export multiple collections.

Any further questions please just reach out and stay safe!

2017年7月25日

Paid premium for this app and had a very similar experience to Mullica Beach (see below review). We have a very large inventory and unfortunately the sync is very buggy, our "match rate" on Facebook fluctuated tremendously and often fell off a cliff, costing us time and money. When the sync works, the ads are very cost effective. Unfortunately, email back and forth with the developer yielded very little - terrible support - and we were referred to Funnelboom, who almost immediately stopped answering emails. Incredibly unprofessional and incredibly frustrating.

Shopify, please integrate dynamic ad support as a core function. Please!

California Republic Clothes
美國
使用應用程式 大約7年
2018年7月19日

Can't upload feed to facebook catalog since it times out everytime. Even when you try to split into smaller collections it times out. Tried reaching customer service multiple times with zero response.

Lsm1
美國
使用應用程式 大約4年
2019年6月13日

Created a feed within a 'shopify business manager' making it impossible for us to connect the pixel. Although the feed it generated seemed ok it was un-usable due to this weird creation in another business manager. Poor customer service to rectify so had to delete the app and use another one.

Stacy Chan Limited
英國
使用應用程式 大約2年
Flexify AG 已回覆 2019年6月14日

Hi there,

Our app does never touch your Facebook business manager account or your theme/pixel code. We made that technically impossible!

I think you are confusing us with Shopify's Facebook Sales Channel, which indeed adds a catalog to your Facebook business manager.

Please reach out to us again and we'll try to clear up any confusion around that. But in short: 1) Ignore the catalog that Shopify's Facebook Sales Channel creates and 2) set up a fresh catalog with the flexify feed as a data source and 3) connect that catalog to your FB pixel.

Hope that helps,
Dominik

2018年2月28日

No longer works. The request has been timing out for the past week. Nothing to change the problem. They charge $30 for basic support.

Shopzodiac
美國
使用應用程式 大約4年