Overall rating
4
Counts per rating level
  • 70% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 17% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease in generating a Facebook catalogue feed and syncing products from Shopify to other platforms. It's praised for handling large inventories and ensuring feed accuracy. The customer support is noted for their quick responses and problem-solving skills. Unique features like specifying the Facebook image and creating square versions of product ads are also highlighted. It's reliable for Facebook dynamic ads and has been a trusted tool for several years.

May 2, 2017

Not good. I have more than 500 products in my feed, which made me split up my feeds into 3 separate pages. Why not do this server side and take the load off of Shopify, so you can provide a full feed?

Had syncing issues as well. Only 200/500 for each feed would be accepted by facebook. Installed another app, and all 1400 products were immediately uploaded into a single feed automatically and accepted. I don't see why this can't be accomplished here. Products would appear multiple times across feeds causing duplicate errors all over. Disappointing.

Generixllcstore
United States
3 months using the app
September 7, 2017

Thank you for the total lack of support we received, if you can't answer a simple email request then of course we wont be upgrading to your premier service.

Aweso88
Japan
2 months using the app
Edited February 6, 2019

Feed is not working and I'm having a hard time to get any support.
It's not my first time creating a Facebook catalog and I can't figure out what that problem with the feed...
Asaf
asaf@isight-marketing.co.il

Rimon fine jewelry
Israel
About 2 months using the app
July 29, 2018

I have been using this for years, but now WTF.
Uploaded 1,500 products but when I check on product availability it was only 100.

Gigi Trendz
United States
About 2 months using the app
August 19, 2018

The support given is very poor! No detail has been given ! Keep on refer me to the help menu or shopify support about my feed problem. So, what's the point of paying you!

Forevercouple
Malaysia
About 2 months using the app
July 31, 2016

didn't work, facebook was not able to process the rss feed

Happy Sale Se
Israel
About 1 month using the app
March 25, 2019

Hate it! Didnt update properly. Contacted Customer service which was via email not chat so im not able to know when customer service is on. Checked the help area there are no examples. Completely new to this and disgusted by the lack of help. So i went and check youtube for help..there isnt even a youtube guide created by this app. FED UP!

Storeopoly
Canada
30 days using the app
Flexify AG replied March 25, 2019

Hi Storeopoly,

This is Daniel from Flexify. Sorry to hear you are having trouble. I hope I was able to help you in the meantime.

Please do not hesitate to reach out if you have any further questions!
daniel.heier@flexify.com

February 3, 2023

I didn't know how to use this app and create a catalog on the Facebook business manager, so I asked for help and sent them an email, but didn't get any response, unfortunately, my subscription is about to expire, so I had to delete this app :(

theleatherbags
India
30 days using the app
Flexify AG replied February 13, 2023

Hi there,

Unfortunately, it seems that our attempts to reach out to you have been unsuccessful as your email address does not seem to be working. I would like to extend an invitation for you to reach out to me at daniel.heier@flexify.net so that I can assist you in any way possible.

February 25, 2019

Been trying to get some support for weeks now but noone bothered to reply even when we switched to the paid subscription.

azneo
United Kingdom
19 days using the app
Flexify AG replied March 5, 2019

Hi azneo, the messages I sent you were not delivered because your email provider returned the message “inbox full". Any questions please do not hesitate to contact me: daniel.heier@flexify.com

April 21, 2021

so frustrating!!! Each time I try and reach out I get a copy and paste answer. Somehow facebook merged an old store with my new store and I got this app to replace my product feed. Now I have to manually go in and redo all of the categories for the THIRD time. Facebook has rejected my products and my ads are suffering for it. I purchased this so I wouldn't have to go through all of my products one by one, and now I have to do it anyway. Even after creating the file in Flexify all of my old products are still in my feed, even though i chose to REPLACE my feed. What a mess!! And right before Mothers Day. SMH

Olive Branch Farmhouse
United States
16 days using the app
Flexify AG replied April 26, 2021

Hi Olive Branch Farmhouse,

This is Daniel from Flexify. Sorry to hear you are having trouble. I hope I was able to help you in the meantime.

Please do not hesitate to reach out if you have any further questions!
daniel.heier@flexify.net