BK Gold Co.
Same error, days later. Same as everyone else. I have tried on both safari and on chrome, on 2 separate devices.
Hi, there. Thanks for sharing your feedback with us, we really appreciate it! I've reached out to you by email as well to make sure that we get your problems resolved, so I look forward to hearing back from you. - Emma, Shopify Support
Barn Find Apparel
I'm getting the same error as other users. 'Your Facebook account doesn’t have admin access to the chosen page.'
Support is currently looking into it.
Hi, there. Thanks for your review. Your input goes a long way here and will help us improve our platform and apps. I’ve followed up with you via email and look forward to hearing back from you! -Emma, Shopify Support
Facebook will not connect and stay connected to my store. I have been trying for the last 3 days and nothing. I can't even get to the point to enable facebook. Shopify doesn't seem to have a solution, I have emailed and called. They seem to blame it on Facebook's security trigger.
I specifically opened my store on shopify to be able to use the product tag feature on Instagram which can not be done without Facebook. Completely ANNOYED!
Hi, there. Thank you for sharing your feedback, we truly value your opinion and appreciate you taking the time to share it with us here so that we can make any necessary improvements. I’ve followed up with you via email so can address your concerns. Hope to hear from you soon! - Emma, Shopify Support
Katie & Co, LLC
App will not connect/stay connected to my shopify store. Tech support is "unable to come to a resolution on how to proceed with this issue." Kind of defeats the purpose of using shopify because it can allow you to streamline selling on social media.
Hi, there. Your feedback is valuable and will help us improve the platform so we thank you for taking the time to share it with us. I’ve followed up with you via email in case you needed any further assistance on this. Hope to hear from you soon! -Emma, Shopify Support
Facebook Channel does not connect with my facebook page. I do not like how it keeps asking me to connect when I already submitted it to be connected. When I refresh the page it says I need to reconnect the Facebook Account again
I guess, this is a must for most online shop these days. Since we are all using many different sites or apps, facebook login is a must.
www.artatler.com, art marketplace
Brave & Bearded
Great app, so far so good. i mean Facebook is literally a must for your online store.. : bravenbearded.com
Old Time Shoppe
Thank you for sharing your feedback, we truly value your opinion and appreciate you taking the time to share it with us here so that we can make any necessary improvements.
The Facebook Channel is actually added to your account by the Facebook App. I’ve followed up with you via email so that we can discuss this further and I can help clear up any confusion! Hope to hear from you soon - Emma, Shopify Support
I used this app to create a 'SHOP' on Facebook which connects to my Instagram as well. The app must have recently got a bug and makes it impossible to connect my store to the app now which removed all my products on both Instagram and Facebook. I'm no longer able to tag my products the previous way. Looking for help is impossible with Shopify and Facebook.
Thank you for sharing your feedback with the Facebook app, we truly appreciate you taking the time to share it with us!
To connect your Facebook account to the app within Shopify, you can follow the guide here: https://help.shopify.com/en/manual/sell-online/facebook-sales-channel/setup
Once your Facebook is connected, you can link your Instagram as well. There is a complete guide for this process here: https://help.shopify.com/en/manual/sell-online/instagram/adding-instagram-channel
I’ve followed up with you via email so that we can discuss this further and I can provide further assistance! Hope to hear from you soon!
- Alex, Shopify Support
It has been over a month now of trying to liaise with Shopify Developers x Facebook Developers to assist with the error below everytime I try connect my FB shop:
"Your Facebook account doesn’t have admin access to the page you chose. Make sure you’re an admin and try again"
I receive updates they are investigating (because I do have admin access/own the page) but I expect these issues to be resolved in a matter of 2 weeks as a standard!
Thanks for sharing this feedback with the Facebook app! I know this must be frustrating and sometimes the issue is with a few settings that need to be adjusted within Facebook. I apologize for the extended time you had to wait and would like to look into the issue for you.
We are constantly looking at ways to improve the functionality of our apps. I've reached out to you via email so I can provide specific assistance for the issues you are seeing. Looking forward to connecting soon!
- Alex, Shopify Support