Facebook Shop channel

Facebook Shop channel

by Shopify

Sell on Facebook from the Shop section of your Facebook Page.

Overall rating
2.4 of 5 stars
Based on 589 reviews

  • 5 of 5 stars
    24% of ratings are 5 stars
  • 4 of 5 stars
    11% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    6% of ratings are 2 stars
  • 1 of 5 stars
    54% of ratings are 1 stars

All reviews

31 - 40 of 589 reviews

Ann More products

0 rating if I could give it. I have been trying to sync my products over and over again and nothing has happened. I never had issues before and now I seem to be. I use to try and reach out to Facebook but, who do we really reach out to since it is hard to find whom to even reach. I have even tried reaching out to Shopify gurus and there is only so much they can do. SO just a big fat 0 rating. Here's my website just in case somebody cares to help. www.annmoreproducts.com.

Developer reply

January 31, 2020

Thanks for leaving us a review. I'm sorry to hear about this frustrating experience you've had with syncing your products. I understand that you've reached out to our Support Team in regards to this, and it looks like you haven't responded to the latest emails - have you received them?

Nevertheless, I've gone ahead and sent you a new email to follow up and see what we can do to support you. I hope to hear from you soon! - Ryder, Shopify Support


This app ruined my website caishenshop.com. Facebook is telling me that my website violated their guidelines when in fact this channel is the only social media that contains my products. I talked to shopify and they can't see any violations again facebook community but because of this app I can no longer sell on facebook. Can you check why my website is now blocked because of your app??

Developer reply

January 31, 2020

Thanks for leaving us a review. I'm sorry to hear about this frustrating experience you're having with Facebook. To clarify, the Facebook Shop app does not have anything to do with Facebook's process for approving your business. Although we don't have any information on what Facebook's reasoning is for any denials, I was able to notice at least one potential violation when browsing through your shop.

I've gone ahead and sent you an email with some more information, and some suggestions on how you can move forward. Ultimately, the decision lies in Facebook's hands and any questions regarding what guidelines might've been violated will be best answered by their support team. Hope to hear from you soon. - Ryder, Shopify Support

Tout a bon prix yudari

Tengo problema con mi cuenta trato de conectar mi pagina de facebook y esto no me lo permite creo una pagina y se conecta pero mi pagina principal no que cagada antes esto me andaba de diez ahora nada

After Burn

Resizes all pictures to large so you cant see the product https://www.facebook.com/profile.php?id=102775124597458&ref=br_rs

Developer reply

January 21, 2020

Thank you for sharing this feedback, and including a link to your Facebook page! I was able to take a look and couldn't see any issues with the images on my end.

I would like to continue our conversation so that we can look into this in more detail together, and get your products appearing correctly for you!

I’ve followed up with you via email and look forward to hearing back. -Lizzy, Shopify Support

Nona Loción Anti-flacidez

No funciona. Ya aparece Facebook Shop en mi tienda Shopify pero no funciona! No me permite conectar


I am trying to connect my Facebook Page but this app just show me this stupid message: "To sell on Facebook, you must have a Facebook Page for the account you signed in with. You must also have Administrator access for that account. If you don't have a Facebook Page for your store, you can create one."

Developer reply

January 17, 2020

Thank you for letting us know about your experience. When this error message occurs, it's important to check the 'Settings > Page Roles' section of your Facebook Business page to ensure you are the 'Admin' on the page. If you have a 'Custom' role here instead, please switch this to 'Admin'. Your account will need to be set up as a 'Admin' for at least 7 days to confirm this role change has been recognized on Facebook's end before connecting the Facebook Shop channel.

I'm going to send you an email so that we can discuss these settings further and ensure your account is set up correctly. I look forward to speaking with you soon! - Rae, Shopify Support

Lil' Rascals Birmingham, MI

Have had multiple issues with the connectivity of our Checkout ran POS > Shopify > Facebook integration. As I click the Sales Channel: "Facebook" on the main Shopify screen, the page is blank, as if there is no connection or data from FB/Shopify... it would be very beneficial to have this store on Facebook and Instagram but it hasn't been able to connect for months.

Developer reply

January 16, 2020

Thank you for sharing this review. I'd like to look into your specific account in more detail to help resolve the connectivity issues you're facing, and investigate the blank page you mentioned further. In order to do this, I'm going to reach out to you via email with more information. Please keep an eye out for this email and reply directly back to me once you receive it. Looking forward to speaking with you further about this! - Rae, Shopify Support

Baby Pyjamas

When I click on View facebook page it shows error. I cant finnd Shop section in Facebook. Totally not working and now I am looking for an alternative

Developer reply

January 8, 2020

Thank you for leaving this review and letting us know about the problems you encountered with the Facebook Shop channel.

When this error occurs, there are several troubleshooting steps to take to reach a solution. Such as: ensuring all of the policies on your site are filled out in the 'Settings > Legal' section of your Shopify admin (http://bit.ly/39PSosV), setting all of your collections to be visible (http://bit.ly/2N9TeqR), and using the 'Shopping' template on your Facebook page and enabling the 'Shop' tab here (http://bit.ly/2QRarGs), as well.

I'm going to send you a follow up email with more information on these processes so we can work through them together. I look forward to speaking with you about this soon! - Rae, Shopify Support

Sweet&sassy nail dips & hard gels

I can’t get any where when u go to my page you can’t see anything I don’t know wat to do iv tried everything

Developer reply

January 8, 2020

Thank you for sharing this review with us! Am I right in understanding that your Shop tab isn't appearing on your Facebook page? If so, there are possibly a few Facebook Settings that may need to be configured before it will work.

The most common issue is that your Facebook page template has been set to something other than 'Shopping'. You can switch it to the correct option by visiting your Facebook page and going to Settings>Templates and Tabs. If this section says anything but 'Shopping', click Edit>View Details on Shopping and Apply Template.

I will also be following up with you via email in case I can provide any further support with this! -Lizzy, Shopify Support


I am having the same issues as everyone else. I have changed my template in Facebook to Shopping and its still not working.

Developer reply

December 25, 2019

Thank you for sharing this feedback! I also wanted to thank you for sharing the troubleshooting steps you've tried so far.

As you've already checked your template, it is possible there is a permission error on the account. Sometimes a Facebook Page admin role can end up with "custom" permissions which will affect your ability to connect to outside platforms.

I will be following up with you via email so that we can continue to look over your account together. I look forward to speaking soon! -Lizzy, Shopify Support