Overall rating Based on 546 reviews
Snatch & Run, LLC
Products don't sync. Collections sync. Products don't sync. Spending money, can't make money. Over. It.
Thank you for writing your review and providing feedback for the Facebook app. I'm sorry to hear that you've had these ongoing issues and that it has negatively affected your ability to sell. There have unfortunately been some known issues with the Facebook integration that have affected product syncing, and our engineers are currently working to resolve them. We apologize for the inconvenience this has caused and thank you for your patience on this matter. -Victor, Shopify Support
Cant sync with my FB page. Support closed my ticket without any solution or explanation. GMC stop my account because of error in my code which produced this stupid app. Cant be worst!
Thanks for sharing your feedback about your experience with our app and our support team. I understand you feel let down by your experience and I'm sorry to hear that. We aim to provide world-class 24/7 support to all Shopify merchants. I have reached out to you by email so that we can address any instances where we have fallen short of that goal. I look forward to hearing back from you. -Emma, Shopify Support
The collections do not get sync and my shop tab is empty despite being all set up correctly. I tried by removing the sales channel and adding it again. It made no difference. Greatly messed up my sells due to my social channels being my main way of marketing. Will most likely leave shopify due to this mess.
Thank you for sharing your feedback about the Facebook sales channel. I'm sorry to hear that your experience was not a positive one. I've reached out to you by email so that we can troubleshoot this together to get the app working for your business. I look forward to hearing back from you! -Emma, Shopify Support
Doesn't sync with Facebook. Instagram app has the same problem. I spent weeks with SHopify support trying to address and no luck. No luck with Facebook/Instagram teams either.
Thank you for sharing your review. I know you've already been working with our support teams however I'd like to take another look with you.
We’re always working to improve the way our apps work, so I will be following up with you via email shortly to see if there are any other options we can look into and share this feedback with our app teams! -Lizzy, Shopify Support
K AND V THRIFT SHOP
I changed my password, what a mistake! It will not connect with my Facebook business page now. Three people with Shopify have said everything is set up correctly, but none of them can get it working now either. So very frustrating!
Thank you for sharing your feedback with us. We may need to reach out to our technical team as well as confirm the settings on your Facebook page to help complete the connection. I will be reaching out to you via email shortly, so that we can continue to work on this. I look forward to hearing from you soon! -Lizzy, Shopify Support
DG Development Solutions
After reinstalling the app I managed to get the products on Facebook. I am not sure where the problem was. That seems to do the trick.
Thank you for taking the time to write your review and for providing this feedback to us. There have been some ongoing issues with the Facebook integration but there are some troubleshooting steps we can attempt to try and resolve them. As such, I will be sending you an email shortly to touch base with you and to see if I can help with this issue. Please look out for my email and send me a reply if you'd like to discuss this further. -Victor, Shopify Support
I used this app to tag products on Facebook and Instagram. It brought traffic and revenue to our website. Suddenly stopped working, won't allow itself to be added back. This app, in general, has been a nightmare when it comes to products being rejected for no good reason, and the reporting of these issues full-on stopped months ago. How does fabric of cows, or enamel pins of a pincushion violate Facebook's terms? If I could zero-star this app, I would.
Thank you for leaving your review and for providing your feedback. I can appreciate the frustration you've felt with regards to these issues and I'm sorry to hear that you've had to experience them. Unfortunately products can be rejected by Facebook with little notice and sometimes the reason for these rejections can be vague.
I'd like to know more about the problems you've experienced to see if I can do anything to help, so I will be sending you an email shortly about this issue. Please keep an eye out for my email if you'd be interested in discussing this further. -Victor, Shopify Support
Love Quotes Apparel
Doesn't work anymore, auto disconnects. Crap app - shopify support doesn't help fix it. Nothing surprising here ... live chat support line is 300 deep lol
Hi there. Thanks for sharing your experience with us, I'm sorry to hear that you've been running into some problems with the Facebook channel disconnecting. I've sent you an email so that we can work together on this and I hope to hear back from you soon! -Emma, Shopify Support
Doesn't work for me anymore, a lot of our sales are through this app :( It worked fine at the beggining so I hope they fix it.
Thank you for taking the time to leave us a review. I'd like to discuss what may have happened that caused the app to stop working.
I've reached out via email as well so that we can investigate further! -Lizzy, Shopify Support
Hate the changes with Facebook shop not working..please be honest as this has been going on too long now and I think you have lost me now as a business as you keep saying engineers are working on it ...seriously be honest with people or are scared we will all leave as you know you can’t fix it otherwise it would have been fixed already as it’s not a new issue !!! Not happy with lost sales
Thank you for taking the time to write your review and provide us with this feedback. I can appreciate the frustration felt with this ongoing issue and the negative impact it's had on your business. Issues with our integrations are often complex and require engineers on both sides to resolve them, and unfortunately the nature of these problems can lead to long delays in finding a resolution.
We recognize how disruptive these problems can be for our merchants and aim to fix them as soon as we can, but I understand that this isn't much of a comfort given the long wait that you've had. I apologize for the inconvenience this has caused and hope we will be able to roll out and announce a solution to this issue soon. -Victor, Shopify Support