Facebook Shop channel

Facebook Shop channel

by Shopify

Sell on Facebook from the Shop section of your Facebook Page.

1.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    22% of ratings are 5 stars
  • 4 of 5 stars
    11% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    6% of ratings are 2 stars
  • 1 of 5 stars
    56% of ratings are 1 stars

All reviews

81 - 90 of 635 reviews

Bohemian Boutique

I have used this app on all the other businesses I have made and sold but it is not working I know that Facebook is changing its name to The One and will no longer be Facebook can you please help with fixings this.

Thank you! Bohemian Boutique

Christys Unique Products

I used this app but it doesnot let me see the face book page on my shopify store....I have disconnected and reconnected it a million times....bad bad bad

Developer reply

February 26, 2020

Thank you for getting in touch and for providing your feedback. I'm sorry to hear that you've had issues with the Facebook sales channel and I'd like to learn more to see if I can help. I'll be sending you an email shortly to touch base with you on this so please reply to me there if you're still needing assistance with this issue. -Victor, Shopify Support


4 meses en revisión , primero me quitaron de administrador de mi pagina, tuve que poner otro perfil de administrador y luego otro, pasan los días y nada, al final 4 meses, no contestan a mis comunicados, ni una sola vez y no me permiten ser administrador de mi propia pagina, solo sale un mensaje de error cuando lo intento, sinceramente creo que ya es intencionadamente , el interés, facebook sabrá. al final tendré que cerrar la tienda, lo veo venir


Very Bad :( , always and everyday i'am reconnect this app not good for all us don't install this app

Developer reply

February 19, 2020

Thank you for sharing your experience with the Facebook Shop app. I'd like to look into your account to find out why the app requires a reconnection every day, so I'm going to send you an email shortly. Please reply directly back to me once you receive this and I'll be glad to assist further. Looking forward to hearing back from you soon! - Rae, Shopify Support


He app doesn't work, I try to connect the shop and nothing happen. it says connected a first but if you refresh the page it says reconnect. I wrote for support and nothing happen. Is the worst app.

Developer reply

February 19, 2020

Thank you for leaving this review. When connection issues like this happen, I recommend trying to connect the channel from several different browsers - like Chrome, Firefox, or Safari - to determine if the issue occurs on multiple browsers. If it does, we can certainly help look into this further. I'll follow up with you via email so we can discuss this in more detail. Thanks! - Rae, Shopify Support


True garbage. Orders won't sync. Facebook account gets disconnected randomly all the time and blocks me from reconnecting it so I have to log and and log back in every time.

Developer reply

February 18, 2020

Thank you for sharing this feedback with us.

I would like to look into this further for you, with our technical team. Orders from Facebook should be automatically syncing if the account is linked correctly.

I will be following up with you via email to continue our conversation. -Lizzy, Shopify Support


Doesn't even work.Installed and products added, but the shop doesn't work? Real bad and won't be using.Get good

Developer reply

January 31, 2020

Thanks for taking the time to leave a review. I'm sorry to hear that you've had a less than pleasant experience with the Facebook Shop app. I've gone ahead and sent you an email so that I can better understand the exact issue you were facing, and to see how we might be able to assist you with getting working for your business. Hope to hear from you soon! - Ryder, Shopify Support

Ann More products

0 rating if I could give it. I have been trying to sync my products over and over again and nothing has happened. I never had issues before and now I seem to be. I use to try and reach out to Facebook but, who do we really reach out to since it is hard to find whom to even reach. I have even tried reaching out to Shopify gurus and there is only so much they can do. SO just a big fat 0 rating. Here's my website just in case somebody cares to help. www.annmoreproducts.com.

Developer reply

January 31, 2020

Thanks for leaving us a review. I'm sorry to hear about this frustrating experience you've had with syncing your products. I understand that you've reached out to our Support Team in regards to this, and it looks like you haven't responded to the latest emails - have you received them?

Nevertheless, I've gone ahead and sent you a new email to follow up and see what we can do to support you. I hope to hear from you soon! - Ryder, Shopify Support


This app ruined my website caishenshop.com. Facebook is telling me that my website violated their guidelines when in fact this channel is the only social media that contains my products. I talked to shopify and they can't see any violations again facebook community but because of this app I can no longer sell on facebook. Can you check why my website is now blocked because of your app??

Developer reply

January 31, 2020

Thanks for leaving us a review. I'm sorry to hear about this frustrating experience you're having with Facebook. To clarify, the Facebook Shop app does not have anything to do with Facebook's process for approving your business. Although we don't have any information on what Facebook's reasoning is for any denials, I was able to notice at least one potential violation when browsing through your shop.

I've gone ahead and sent you an email with some more information, and some suggestions on how you can move forward. Ultimately, the decision lies in Facebook's hands and any questions regarding what guidelines might've been violated will be best answered by their support team. Hope to hear from you soon. - Ryder, Shopify Support

Tout a bon prix yudari

Tengo problema con mi cuenta trato de conectar mi pagina de facebook y esto no me lo permite creo una pagina y se conecta pero mi pagina principal no que cagada antes esto me andaba de diez ahora nada

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