Facebook channel

Facebook channel

by Shopify

Sell on Facebook from the Shop section of your Facebook Page.

Overall rating
2.7 of 5 stars
Based on 471 reviews

  • 5 of 5 stars
    28% of ratings are 5 stars
  • 4 of 5 stars
    13% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    6% of ratings are 2 stars
  • 1 of 5 stars
    48% of ratings are 1 stars

All reviews

101 - 110 of 471 reviews

Trucklumi.eu

Fairly standard. Took ages for my store stuff to go to Facebook. Like weeks.

Other than that, pretty good. from https://www.trucklumi.eu

BK Gold Co.

Same error, days later. Same as everyone else. I have tried on both safari and on chrome, on 2 separate devices.

Developer reply

March 18, 2019

Hi, there. Thanks for sharing your feedback with us, we really appreciate it! I've reached out to you by email as well to make sure that we get your problems resolved, so I look forward to hearing back from you. - Emma, Shopify Support

Barn Find Apparel

I'm getting the same error as other users. 'Your Facebook account doesn’t have admin access to the chosen page.'

Support is currently looking into it.

Developer reply

March 18, 2019

Hi, there. Thanks for your review. Your input goes a long way here and will help us improve our platform and apps. I’ve followed up with you via email and look forward to hearing back from you! -Emma, Shopify Support

Shop K.N0IR

Facebook will not connect and stay connected to my store. I have been trying for the last 3 days and nothing. I can't even get to the point to enable facebook. Shopify doesn't seem to have a solution, I have emailed and called. They seem to blame it on Facebook's security trigger.

I specifically opened my store on shopify to be able to use the product tag feature on Instagram which can not be done without Facebook. Completely ANNOYED!

Developer reply

March 18, 2019

Hi, there. Thank you for sharing your feedback, we truly value your opinion and appreciate you taking the time to share it with us here so that we can make any necessary improvements. I’ve followed up with you via email so can address your concerns. Hope to hear from you soon! - Emma, Shopify Support

Katie & Co, LLC

App will not connect/stay connected to my shopify store. Tech support is "unable to come to a resolution on how to proceed with this issue." Kind of defeats the purpose of using shopify because it can allow you to streamline selling on social media.

Developer reply

March 15, 2019

Hi, there. Your feedback is valuable and will help us improve the platform so we thank you for taking the time to share it with us. I’ve followed up with you via email in case you needed any further assistance on this. Hope to hear from you soon! -Emma, Shopify Support

HeipaCell

Facebook Channel does not connect with my facebook page. I do not like how it keeps asking me to connect when I already submitted it to be connected. When I refresh the page it says I need to reconnect the Facebook Account again

Artatler

I guess, this is a must for most online shop these days. Since we are all using many different sites or apps, facebook login is a must.

www.artatler.com, art marketplace

Brave & Bearded

Great app, so far so good. i mean Facebook is literally a must for your online store.. : bravenbearded.com

Old Time Shoppe

confused --------------------------------------------------------------------------------------------

Developer reply

March 15, 2019

Thank you for sharing your feedback, we truly value your opinion and appreciate you taking the time to share it with us here so that we can make any necessary improvements.

The Facebook Channel is actually added to your account by the Facebook App. I’ve followed up with you via email so that we can discuss this further and I can help clear up any confusion! Hope to hear from you soon - Emma, Shopify Support

Bykk Online

I used this app to create a 'SHOP' on Facebook which connects to my Instagram as well. The app must have recently got a bug and makes it impossible to connect my store to the app now which removed all my products on both Instagram and Facebook. I'm no longer able to tag my products the previous way. Looking for help is impossible with Shopify and Facebook.

Developer reply

June 13, 2019

Thank you for sharing your feedback with the Facebook app, we truly appreciate you taking the time to share it with us!

To connect your Facebook account to the app within Shopify, you can follow the guide here: https://help.shopify.com/en/manual/sell-online/facebook-sales-channel/setup

Once your Facebook is connected, you can link your Instagram as well. There is a complete guide for this process here: https://help.shopify.com/en/manual/sell-online/instagram/adding-instagram-channel

I’ve followed up with you via email so that we can discuss this further and I can provide further assistance! Hope to hear from you soon!

- Alex, Shopify Support

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