Facebook channel

Facebook channel

by Shopify

Sell on Facebook from the Shop section of your Facebook Page.

Overall rating
2.7 of 5 stars
Based on 471 reviews

  • 5 of 5 stars
    28% of ratings are 5 stars
  • 4 of 5 stars
    13% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    6% of ratings are 2 stars
  • 1 of 5 stars
    48% of ratings are 1 stars

All reviews

111 - 120 of 471 reviews

Seychelles Chic

It has been over a month now of trying to liaise with Shopify Developers x Facebook Developers to assist with the error below everytime I try connect my FB shop:
"Your Facebook account doesn’t have admin access to the page you chose. Make sure you’re an admin and try again"

I receive updates they are investigating (because I do have admin access/own the page) but I expect these issues to be resolved in a matter of 2 weeks as a standard!

Developer reply

June 14, 2019

Thanks for sharing this feedback with the Facebook app! I know this must be frustrating and sometimes the issue is with a few settings that need to be adjusted within Facebook. I apologize for the extended time you had to wait and would like to look into the issue for you.

We are constantly looking at ways to improve the functionality of our apps. I've reached out to you via email so I can provide specific assistance for the issues you are seeing. Looking forward to connecting soon!

- Alex, Shopify Support

Delta Vixen

Seriously! I've used this for a year now. Facebook is a big proponent of my sales. I've honestly considered doing away with shopify completely since I almost always end up having to invoice my customers since they can't click on the shop link on my facebook page and it work properly. Shopify also isn't syncing so no one sees my new items unless I post them directly. I thought the point of having this was to keep me from having to post in multiple places. Guess not.

Developer reply

June 14, 2019

Thanks for sharing this feedback with the Facebook app! I know this must be frustrating and sometimes the issue is with a few settings that need to be adjusted within Facebook.

We are constantly looking at ways to improve the functionality of our apps. I've reached out to you via email so I can provide specific assistance for the issues you are seeing. Looking forward to connecting soon!

- Alex, Shopify Support

The Better Dressed Traveler

As reported in the over 140 1-star reviews this app is nothing but the source of continued and repeated irritation. I currently have over 30 luxury brand bags and hats that apparently are live animals. No means of contacting Facebook. Nothing.

Developer reply

June 17, 2019

Thanks for sharing this feedback on our Facebook app! When Facebook incorrectly categorizes products there is a Facebook Support form you use to appeal the product. I’ve followed up with you via email to log your feedback and see if you were able to successfully appeal the products. - JP, Shopify Support

BlockBoy Apparel

This app is absolutely trash and doesn't work in the least sense of the word. Cannot add products to the catalog and the Facebook shop doesn't have any products whilst the Facebook app seems to be in a pending mode. TRASH, had this issue since mid 2018

Developer reply

June 17, 2019

Hey there, thanks for sharing this feedback with us! I'm sorry to hear that the Facebook sales channel isn't working properly for your business, and I'd like to investigate this further with you. I’ve followed up with you via email and I hope to hear back from you soon! - Lauren, Shopify Support

Kat-Fever

This app is a piece of crap & does NOT display anything on FB.

Publish your shop
Your products aren’t currently published to Facebook. Enable your Facebook Shop to start selling on Facebook. <---------- pffffffffft get real... been hitting this enable your FB shop since OCT 2018. 48 hrs??? more like 48 years.

Developer reply

June 17, 2019

Thank you for your feedback with the Facebook app, it is much appreciated! This could be a syncing issue but our support team would need to take a look. If you ever run into issues in the future using Shopify made apps, you can contact Shopify Support here: https://help.shopify.com/questions

I have emailed you privately to further assist with the connection of Facebook and to document any additional feedback that you may have. Hope to hear from you soon!

- Alex, Shopify Support

Headgear

The app doesn't work. Products do not show up under "Shop" on the Facebook page and there's no way to get help. Very annoying and a waste of time!

Developer reply

June 17, 2019

Hello Headgear, firstly thank you very much for your feedback here. I'd like to help you get set up and get this app working for your store, so I'll also be sending you a detailed email to help get set up. You'll likely need to make sure the following is set up: The Facebook template is set to "Shopping", the "Shop tab" enabled and also to make sure the page is published on facebooks side and connected. My reply will have a few screenshots to help demonstrate how to add these, You'll hear from me very soon, thank you!

Niall, Shopify Suppport.

Will & Adeline

A very unpleasant experience so far. So many questions that can't be answered. You cannot get direct support. Questions can't be found in their 'Help Center'. If there's a problem, they can't help. You can report the problem but they don't reply. There's no support whatsoever. Even as I try to send this, there's a problem.

Giliarto

s++t i wasted tons of money for programmer to fix product export and still doesn't work , very disappointing now . customer support is sh=t FB blames on Shopify - shopify to FB

RingCrib

i am having difficulty viewing my store as a customer, i have added products but i still get an error on facebook that my store is not visible to the public unless i enable which has already been done a long time ago.

Brangwen's Garden

Utterly useless as it refuses to even connect to my facebook page. Accepting T&C's just reloads the T&C page. As a new seller this is beyond frustrating, especially when other apps won't work since I'm not USA based.
Currently as much use as a pair of chocolate panties.

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