Facebook Shop channel

Facebook Shop channel

by Shopify

Sell on Facebook from the Shop section of your Facebook Page.

1.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    22% of ratings are 5 stars
  • 4 of 5 stars
    10% of ratings are 4 stars
  • 3 of 5 stars
    5% of ratings are 3 stars
  • 2 of 5 stars
    6% of ratings are 2 stars
  • 1 of 5 stars
    57% of ratings are 1 stars

All reviews

131 - 140 of 642 reviews


very bad. It did not connect to my account.........................................................................

Developer reply

November 6, 2019

Thank you for sharing this review. I understand that you've had some troubles trying to connect your account to the Facebook Shop integration, so I'd like to follow up with you via email so we can troubleshoot this further. Please keep an eye out for my email, and feel free to follow up with me directly for more assistance. I look forward to speaking with you soon! - Rae, Shopify Support

Exotic Bear Women's Fashion Boutique

I have had a facebook shop until recently. Now it says I am not an admin for this page. I had to reconnect all my products but now I cannot even see it as a page in the drop down menu. I have paid a lot of money to FB and this what I get in return ! If there was a zero rating I would rate this a zero. Shopify is no help. Maybe I will migrate to another ecommerce platform. I am sick of all this BS !!!!!!!!!! I have 3 shops and 3 shopify stores. and only 2 FB shops can be connected. I have tried everything wasting hours on this
There are twice as many 1 stars vs 5 stars so there is a problem !!!!!!!!!!!.

Developer reply

November 6, 2019

Thank you for writing your review and I'm sorry to hear that you've had issues with the Facebook integration. There have been some known issues affecting the connection between merchants' Facebook pages and their Shopify stores, however we do have some solutions we know to work. I will be touching base with you shortly over email so I can find out more on the problems you're experiencing to see if I can help, so please look out for that and get back to me if you're still requiring assistance. -Victor, Shopify Support

Brain Caps Shop

Uma porcaria. A um mês não conecta com minha loja Shopify. Resolvam isso rápido! Já entrei em contato várias vezes e não tenho solução e pelo que vi está acontecendo com várias lojas.

Farah Yourself

Facebook really need to do something about this , get your Dev team on in .

im connected but it tells that i don't have a page. struggling with this issue for 2 days now

Developer reply

November 5, 2019

Thank you for writing your review. I'm sorry to hear that you've had this problem with the Facebook sales channel, but thankfully we do have some potential workarounds that have been know to fix this connection issue. I will be reaching out over email shortly to touch base with you and we can work towards solving this problem. I look forward to hearing back from you. -Victor, Shopify Support

Kin World

App doesnt work. Feel like a crazy person. I have loaded and reloaded the app infinite amount of times. spent at least 8 hours today working on this part of my store alone. Adding, removing, restarting, emptying cache. still the same error message every time:  "Manage your collections on shopify. Go to shopify"

Just happy to see I am not alone in this struggle.

Developer reply

October 31, 2019

Thanks for taking the time to leave a review. I'm sorry to hear about this error message you are receiving on the app - I can imagine it's been a frustrating experience. I see one of our Support members has sent you an email earlier this week requesting further information, but I've also gone ahead and sent you an email so that we can troubleshoot this issue you're experiencing together. I know how important it is for businesses to use Facebook, and it'd be my pleasure to see how we can resolve this for you.

I hope to hear from you soon! - Ryder, Shopify Support


Doesn't work, more than 20 time try to connect, but field (,, i don't now how to do this ???????????????????????
i need help

Developer reply

October 29, 2019

Thank you for sharing this feedback on your experience with the Facebook Shop app. I'd like to help look into the troubles you're having with connecting your account, so I'm going to send you an email shortly with more information. I look forward to connecting with you soon and working towards a resolution! - Rae, Shopify Support

vhug store

Good and easy to use, especially when one is adding relevant details products. It is detailed and every information is relevant


App completely sucks. It will not connect now for how long??? Cannot connect at all on any of my Shopify sites...

Developer reply

October 26, 2019

Thank you for sharing your review with us. I'm sorry to hear that you've been having trouble with connecting the Facebook app in your store. Have you been able to try connecting the accounts within the Shopify Mobile app?

I'd like to take a look over your account to see what I can do to help out. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support

Love Lawson Boutique

If I could rate zero I would! I've added and re-added this app several times and it DOES NOT WORK! How am I supposed to link products up by using this app if it does not work. This is a big inconvenience as I need this app to work with Instagram. If this doesn't work then tagging items on Instagram doesn't. I keep "adding" it because it's not reading that I am and then it just shows up blank and nothing when I look on my instagram and Facebook pages.

I need SOME ONE from support to contact me immediately!

Developer reply

October 26, 2019

Thank you for sharing this feedback with us!

The Facebook app takes around 48 hours to sync your Shopify products to your Facebook shop. It will also need to re-sync if it becomes disconnected, which could be why you've noticed a delay in your products appearing.

I've reached out by email so that we can continue to look into this! I also wanted to share a link to our Support contact center (http://bit.ly/2p5irtX). Just in case you need urgent assistance in the future, we have teams available 24/7 who can help out! -Lizzy, Shopify Support

ND Hair Collection

Absolutely ridiculous! It is impossible for me to add products to my catalog using e-commerce help. I have contacted facebook help and shopify to help me add shopping to my business accounts on facebook and instagram. I keep getting re directed. Extremely frustrating. I JUST WANT TO ADD SHOPPING.

Developer reply

October 24, 2019

Thank you for sharing this feedback with us!

I'm sorry to hear that setting up these sales channels has been causing so much frustration. I know you've been working with us on this already, but would like to check over your account to see what advice I can offer to help get you up and running.

I've also responded to your review on the Instagram app and will be following with you via email.-Lizzy, Shopify Support

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