Terrible app! I have 2 weeks trying to get it to work. I even hired a shopify expert to fix the issue and nothing. Products don't transfer over, all products have zero issues but it says facebook wont publish. When I go to my products all say not connected when it is connected and all products are available. Terrible app, waste of time.
Me sucede lo mismo que a otros usuarios . Sr me ha desconectado de mi página de Facebook y me dice que no soy administrador cuando si lo soy . me deja seleccionar mi página de facebook para conectarla pero luego me dice que no tengo ninguna página conectada . Me ha borrado el catálogo que ya existía y ya no me parece la opción "COMPRAR" en Facebook .Es una verdadera pesadilla .
El soporte técnico inexistente ... me escriben diciendo que han recibido mi solicitud de ayuda y luego envían el link del Canal de Facebook (cuando ya lo tengo instalado ) . Pasados unos día me envÍan correo preguntando si estoy satisfecha con la solución.
SOLUCIONEN ESTO YA !!!
Estamos pagando por una tienda online que no cumple con lo que se supone que ofrecía .
App continually disconnects from Facebook - no reasons given. Not usable. This is a new issue as of May 2020 - issues need to get fixed ASAP.
Elegant Affairs Caterers
Same problems as other not the admin when I was. The business manager is a nightmare and can't find one live person to speak to. Waiting DAYS from them to approve the store so I can enable.
Just like other reviewers are saying, it's constantly telling me I'm not the admin, yet it keeps connecting my account with my FB business page name....Fix this! It's extremely annoying!
I had my page uploaded, then 2 days ago keeps saying i'm not the admin and now the page wont load. Very frustrating, I was ready to launch my shop and this happens. Very annoying....any solutions??
Hi, there! Thank you for taking the time to write a review. This most often happens when your Page Roles on Facebook are set to "Custom", instead of "Admin".
To double check if you're listed as having a "Custom" role, you'll login to Facebook > visit your Business Page > Settings > Page Roles. If "Custom" is listed under your name, you'll need to change it to an "Admin" role.
You can do this by going to your Business Manager account > Business settings > Business Asset Groups > Creating asset > select your page > toggle off these options: https://bit.ly/36bXPRy.
I'll follow up with you via email just in case you need help with any of those steps. Feel free to reply there with any questions you may have. Thanks! - Brie, Shopify Support
Peppermint Dream Boutique
My store was connected for nearly an entire year, and now all of a sudden shopify is staying I am not the admin on my Facebook page. I've contacted Facebook and for the last three days they have tried to help me. They see nothing wrong with my page or admin status. I need some additional assistance.
Thank you for reaching out to let us know about this situation. In order for the Facebook Shop channel to connect to your Shopify store correctly, you're required to have an 'admin' role on your Facebook page (https://bit.ly/2VSf1rK). In some cases, merchants may have 'custom' roles on Facebook, and this can cause this error message to appear.
To check to see if you have a 'custom' page role, please login to your Facebook account, navigate to your business page, and click 'Settings > Page Roles'. If you have a 'custom' role here, please switch this over to an 'admin' role instead to resolve this error.
I'll reach out to you via email shortly to help look into this further, and provide some more troubleshooting. Speak soon! - Rae, Shopify Support
No puedo conectar la tienda a facebook, me dice que no se puede, incluso tome el consejo de desconectarme como empleado, soy administradora, pero al parecer no puedo. Alguien puede ayudarme? Gracias!
Ya lo solucioné!!!!!!!!!!!!!
Estuve una semana tratando de descubrir el detalle que no permitia conectar la tienda de facebook y el problema radica en que al momento de ponerte como administrador en tu fan page desde tu cuenta de facebook bussines también te asignas administrar empleos y tu rol en la fan page aparece como personalizado y así seas administrador de la página, yo creo que ese es el dato que lee automáticamente shopify para verificar si la página te pertenece o no.
Solución: Solo debes ir a tu administrador comercial de facebook y quitarte como administrador de empleo y ver estadísticas de los ingresos. Igual eso poco lo necesitas y wala, apareces como administrador de la página y ya puedes conectarte con facebook shop de shopify.
Espero que me manden un sandwich o algo por salvarles el culito.
Coloco una estrellita para que vean el comentario, porque imagino que priorizan los negativos.
A complete waste of time!
After launching my website on Monday two people have spent 3 days trying to get this to work using every single fix and recommendation possible with the help of reading forums going back as far as 2018.
We even paid for a website designer to connect the channel thinking we must be doing something wrong, but he also couldn't get it to work and he has created websites for very top end multinational companies.
The current issue I am having is the Facebook channel connects to Shopify then disconnects 2 minutes later, a continuous cycle of time wastage, this should not even be an option to install in its current state.
I have written to both Facebook and Shopify with the hope someone replies and tries to assist with a fix on the backend, but no response to date.
When I should be spending time promoting my new website I have instead wasted 3 days tying to get this to connect, which should only take a few minutes. I really cannot stress how bad this is, not to mention the overcomplexity on the Facebook end.
Zero stars if it was an option!
To Update my review, I have now received a response from both Shopify and Facebook. Both companies are stating the problem lies with the other company, a ridiculous situation with me, the paying customer, having to waste yet more time going back and forth trying to get one of the companies to fix the issue.
Another update to my review.
I am pleased to say Brie from Shopify has now done some behind the scenes work and my Facebook shop is now added to Shopify Sales Channels without disconnecting, thank you!
I have increased my star rating from 1 to 3 and will update again in the future if it continues to work without any further assistance.
Hi, there! Thank you for taking the time to write a review. I'm sorry to hear that you've have trouble contacting our support - we're experiencing an abnormally high volume at the moment, so it may take a few days for someone to get back to you if you've emailed in.
The disconnect loop is a known issue that we sometimes experience with Facebook. In these cases, a complete reset of your store's connection to Facebook in our backend here should resolve that for you. I'll reach out to you via email shortly, and we can get that going right away. Thanks! - Brie, Shopify Support