The Better Dressed Traveler
As reported in the over 140 1-star reviews this app is nothing but the source of continued and repeated irritation. I currently have over 30 luxury brand bags and hats that apparently are live animals. No means of contacting Facebook. Nothing.
Thanks for sharing this feedback on our Facebook app! When Facebook incorrectly categorizes products there is a Facebook Support form you use to appeal the product. I’ve followed up with you via email to log your feedback and see if you were able to successfully appeal the products. - JP, Shopify Support
This app is absolutely trash and doesn't work in the least sense of the word. Cannot add products to the catalog and the Facebook shop doesn't have any products whilst the Facebook app seems to be in a pending mode. TRASH, had this issue since mid 2018
Hey there, thanks for sharing this feedback with us! I'm sorry to hear that the Facebook sales channel isn't working properly for your business, and I'd like to investigate this further with you. I’ve followed up with you via email and I hope to hear back from you soon! - Lauren, Shopify Support
This app is a piece of crap & does NOT display anything on FB.
Publish your shop
Your products aren’t currently published to Facebook. Enable your Facebook Shop to start selling on Facebook.
Thank you for your feedback with the Facebook app, it is much appreciated! This could be a syncing issue but our support team would need to take a look. If you ever run into issues in the future using Shopify made apps, you can contact Shopify Support here: https://help.shopify.com/questions
I have emailed you privately to further assist with the connection of Facebook and to document any additional feedback that you may have. Hope to hear from you soon!
- Alex, Shopify Support
The app doesn't work. Products do not show up under "Shop" on the Facebook page and there's no way to get help. Very annoying and a waste of time!
Hello Headgear, firstly thank you very much for your feedback here. I'd like to help you get set up and get this app working for your store, so I'll also be sending you a detailed email to help get set up. You'll likely need to make sure the following is set up: The Facebook template is set to "Shopping", the "Shop tab" enabled and also to make sure the page is published on facebooks side and connected. My reply will have a few screenshots to help demonstrate how to add these, You'll hear from me very soon, thank you!
Niall, Shopify Suppport.
Will & Adeline
A very unpleasant experience so far. So many questions that can't be answered. You cannot get direct support. Questions can't be found in their 'Help Center'. If there's a problem, they can't help. You can report the problem but they don't reply. There's no support whatsoever. Even as I try to send this, there's a problem.
s++t i wasted tons of money for programmer to fix product export and still doesn't work , very disappointing now . customer support is sh=t FB blames on Shopify - shopify to FB
i am having difficulty viewing my store as a customer, i have added products but i still get an error on facebook that my store is not visible to the public unless i enable which has already been done a long time ago.
I have used Shopify for my online shop for 2 years now and have linked up and used the 'shop now' button on facebook with success and been able to tag products within Instagram which I found really useful. Then in the last few weeks I've had nothing but glitches. It comes up in Shopify that many individual products are now not listed on facebook, that Facebook has disconnected my account and I have to verify it again and wait for approval. If I use anyone else's iphone/laptop to check what potential customers can view, I can see that my web page is still linked via the facebook shop now button but behind the scenes I cant tag products in Insta because my facebook catalogue cant be seen. Within 'sales channels' on shopify home page listings, looking at the facebook option, the product collections have a 'publish' button at the foot but while all the collections are there this button is greyed out. Now on Insta, any previous posts with tagged products are untagged. Great timing as my January sale is in full flow with no promotion available to me from the two main streams of social media I use - FB and Insta. Looking at other reviews it would seem Shopify and Facebook have a problem with each other and we are left with unresolved problems and potentially suffering a loss of sales or business leads as a result.
Very basic use and unreliable functionality. Apparently neither SHOPIFY guru team nor FB support understand what the app does and when or why (not). I have no access to my catalogue because it is not owned by my FB accounts, and nobody knows how access can be generated. After endless chats with both sides I have set up a new catalogue - only to be stuck at a point where it doesn't allow to connect to the FB pixel on my store. I spoke to 6 FB agents and 3 Shopify agents, countless screenshots and screencasts and 3 weeks later: Nothing. Brilliant example of a system that seems to be too complex for anyone to get a grip at if things go wrong.
Evans Online Gift Shop
I use Facebook app to run my store https://www.evansonlinegiftshop.com
What a Joke. I have been battling with Facebook for over a month to fix the issues with my store so we can start using our Facebook shop. Facebook blocks anything that has the word Shopify in it. Facebook has locked my store and after messaging Facebook every hour on the hour for a month they finally reset my shop. I thought cool finally it's fixed. Nope back to square one. Facebook won't let my products from Shopify get imported into my store. Facebook's shop now button well that is once again not working. Same goes with Instagram. We have to post our products on our news feed on Facebook then direct the customers to our shopify store by using a personal domain name we had to buy that doesn't have the shopify name in it. Even then customers are Leary because they want to buy in the Facebook shop not some store with a dot com that might be a scam. If Facebook see's any products you have in your Shopify store Facebook will post the identical products cheaper and not your products that came from Shopify. It's like Facebook is trying to get rid of Shopify. This is total ridicules. Mean while while I'm fighting with Facebook I have lost out on the Black Friday, Cyber Monday and Small Business Customers not to mention lost a ton of money thanks to Facebook. Still Nothing is fixed. We are going on 2 months now. Customers on Facebook are starting to think we are trying to run a scam with all the problems of not being able to reach our Facebook Shop. You still have to pay shopify for the monthly fees even if you can't use your store or get any traffic. This weekend we have had 20 people inquiring about a product. Once we told them they had to go to our online store and gave them the link, they were gone like hotcakes. This has been a nightmare & I don't see a end to this yet. You ask why not use a different platform? Why pay out all this money to different platforms for your store if you can't bring and traffic or money in. You would be throwing money out the window. Oh and another thing Facebook rejects a huge number of products even if they aren't any type of promoting alcohol, drugs, smoking etc... Their automated reply is Check the Community Standards Policy. The Customer Service sucks. You will never get anyone to help you. Its all generated messages and they don't have a customer service phone number because Facebook knows their customer service sucks and they don't want to hear from the angry public.