Overall rating Based on 421 reviews
When working is a great tool as you are able to tag your products from your shopify store. Frustrating when it gets disconnected but overall a good tool.
The Really Useful Poster Company
Don't waste your time. There seems to be no way of associating the catalogue Shopify automatically creates, with your own Business Manager account. Been trawling forums for answers (which is never great) and have not found the solution. Shopify silent on the issue. Unless you have a ton of products, don't waste your time and just manually create a catalogue in Business Manager.
Hi, there. Thanks for sharing your feedback with us, we really appreciate it! I've followed up with you by email to see if there's anything we can do to help get this working for your business. Hope to hear back from you! -Emma, Shopify Support
Facebook keeps disconnecting my store. Absolute waste of time. Pure garbage.
Hi, there. Thanks so much for taking the time to share your feedback with us. I’ve sent you an email to see if there’s anything we can do to assist. Looking forward to hearing from you! -Emma, Shopify Support
Sparkle & Dot Designs
Pretty awful! A breastfeeding bracelet hasn't been approved because of nudity and tip clips not approved as they are firearms. Couldn't make it up. Also no way of contacting the powers that be at FB.
Hi, there. Thanks for sharing your feedback with us, it’s important that we hear from store owners about their experience so we can continue to improve! I’ve reached out to you via email so that we can discuss this further and I can share your feedback to our development team. Hope to hear from you soon! - Emma, Shopify Support
worked all well with us. The face book store is now on. Happy with the app..........................
FACEBOOK DOES NOT PROVIDE SUPPORT!! Reached out to Facebook for support and get no follow-up, now it shows my ticket to be closed but they never responded to me. This has been ongoing for almost 3 weeks. It's disconnected (not my doing) and I can't get it to reconnect. Temped to remove the sales channel and reinstall but I have a catalog with paid ads using that catalog in Facebook Ads Manager and I'm worried about busting my Facebook ads. Every time I click the app or sales channel in Shopify, I get a redirect loop that sends me back to the main apps page in Shopify.
Hi, there. Thank you for your feedback, we really appreciate it and are always looking for ways to improve. I’ve followed up with you via email so that we can troubleshoot this together. I look forward to hearing back from you! -Emma, Shopify Support
LEA Bike Rack
First the Shopify App would’nt let me sign in, my password and username was correct. I then had to reset my password (which I didn’t feel like doing, cause it wasn’t the issue) Now I’ve managed to finally sign in, but, just like the other complaints above, I can’t connect my FB Channel to Shopify. Neither on desktop
How long will this “48hours” be?
Hi, there. Thanks for sharing your feedback with us. I’ve followed up with you via email so we can work together to get the Facebook app working for your business! Hope to hear back from you. -Emma, Shopify Support
Saly & Lina
Facebook shop doesn't work I'm waiting for my page to be activate and till 2 days nothing do you know some other channel to sell our products ? www.salylina.com
Hi, there. Thanks for sharing your feedback with us. I’ve followed up with you via email in case you need any further assistance on this. Hope to hear back from you! -Emma, Shopify Support
Getting issues with this app on the store. Won't confirm from Facebook or Shopify side to be able to link it to my store. Keeps telling me to wait 48 hours. So Now I must do it manually and it takes forever!
Thanks for taking the time to share your feedback. I’ve followed up with you via email so we can work together to get your questions answered! -Emma, Shopify Support
not working. products are not syncing with fb shop. can't be published. please contact facebook for more information.