Overall rating Based on 560 reviews
Tailored West Fashion Boutique
I wish I would have looked here first!! I've spent weeks trying to solve the same problem everyone else is having!! Take the app down! It doesn't work!
Thank you for your review. The Facebook channel has a few requirements you will need to meet for the connection to complete. You can read more about those here (http://bit.ly/31JZhYB). I'd also like to check over your account to see what else I can do to help.
I’ll be sending you an email so that I can help look into this further with you. Hope to hear from you soon! -Lizzy, Shopify Support
Don't get shopify!! You will be forced to pay for their shopify experts. Nothing is working now. Nothing! Worst app in the World. Shopify itself is going down hill. Support is horrible. They keep repeating the same steps. It's wasted 5 days of my off time and nothing new. Don't bother with there hardware warranties either. They run you around and around before sending you a new item that stops working.
Thank you for your review here. I'm sorry to hear that your experience with our app and teams has not met expectations recently. I would like to talk with you further to see what I can do to help in this case.
I will be reaching out to you by email so that we can look over your account together. I look forward to speaking more soon. -Lizzy, Shopify Support
Is Shopify going to fix this app ? Facebook and Instagram are a must for our online stores... If anyone knows another app that actually works please let us know
Thank you for sharing this feedback with us. I'm sorry to hear that you're frustrated with our apps at this time.
I'd like to look into this with you to see if I can offer more insight or help to troubleshoot what has been happening. I’ve reached out to you via email, and look forward to speaking soon! -Lizzy, Shopify Support
Andrea Bonelli Jewelry
It no longer works. I contacted Shopify support which was very nice trying to help me but I had to jump through hoops to follow their instructions which didn't work because the catalog is not active, the box for it is grayed out so you can't select it to even edit. It will only show that a catalog is there but it's an inactive catalog. Shopify did an Admin update which has slowed down my admin and made some apps show errors which after reaching out to these apps were told a lot of users were complaining and it was a Shopify issue. It now takes me twice as long and multiple page refreshes to even update listings. Admin worked fine and then Shopify did something to mess with connected apps. I'm going to start looking at other cart systems to maybe jump ship. I used to like Shopify because it was easy, now they're making things more convoluted and breaking apps.
Thank you for taking the time to share your feedback on the Facebook Shop channel. I'm sorry to hear about all the difficulties you've had with getting this app to work, and I understand the frustration this has caused for you and your business. I'd like to help look into the app issues, as well as the admin loading issues you're having, so I'm going to send you an email shortly with more information. Please reply directly to my email once you receive it, and I'll be glad to help troubleshoot these issues further. Thanks! - Rae, Shopify Support
Hay un problema con la aplicación que deberían arreglar, la pagina de facebook de mi tienda no se consigue conectar con mi Shopify.
My Bare Face
I installed this app to help me publish my shopify store product catalogue to Facebook shop section. Once published on Facebook, I wanted to be able to use Instagram shopping by linking my Instagram to my Facebook page. Well it refuses to publish any of my products to my Facebook page. My shopify URL causes this error in the debugger:We can't review this website because the content doesn't meet our Community Standards. Been a week and NO HELP FROM FB OR SHOPIFY TO RECTIFY THIS PROBLEM!! Only only selling toiletries for goodness sake!!!
Thank you for sharing this feedback on the Facebook Shop channel. I'm sorry to hear about the issues you've had with connecting this integration, and I understand the problems this has caused for your business.
Many other merchants have encountered this same error, and while we aren't able to troubleshoot anything tied to Facebook's Community Standards directly, I would like to follow up with you via email to discuss this further. I'll be in touch shortly! - Rae, Shopify Support
Doesn't even work... ? Are you guys going to update it at all?? how is this even up on the apps tore when it doesn't even work..
Thank you for taking the time to write this review. I'm sorry to hear that the Facebook Shop app isn't working on your account, and I'd really like to help look into this further. I'm going to send you an email shortly so that we can discuss this in more detail. Looking forward to connecting with you on this! - Rae, Shopify Support
not working at all ,this app need to be update . make me so upset wasting my time . not recommend at all .
Thank you for sharing your review of the Facebook app with us. I’ve followed up with you via email to see if I can offer any further assistance on this! -Lizzy, Shopify Support
3 Ravens Metaphysical Shoppe
Facebook channel I guess seems to have resolved itself after a long period of down time. As long as it does it's job I'm happy
This is getting frustrating. They need to update or do something. None of my products are posting, yes I have made sure products and collections were made available. Contacted support and they had no idea and told me to talk to Facebook. I contacted facebook about 3 weeks ago and have yet to receive a response at all.
Thank you for taking the time to write a review and I'm sorry to hear that you've not been supported on this issue. There have been some ongoing issues with the Facebook integration but there are some potential solutions we can try. I will be sending you an email shortly so I can find out more about the problems you've been having, so please keep an eye out for that. I look forward to hearing back from you. -Victor, Shopify Support
She Shop NZ
Not publishing any products on Facebook shop for more than 2 months. Shopify Gurus tried to support but nothing resolved and they asked me to contact Facebook support. No proper response from Facebook since 2 weeks.
Update on 27/09/2019
It started working since yesterday.Thanks, at last its working after almost 3 months :).
Thank you for taking the time to write your review and provide your feedback to us. I am sorry to hear that you've had these ongoing issues with Facebook and these problems have unfortunately affected a number of merchants seeking to make use of the integration. Our engineers are working with their counterparts at Facebook to try and resolve these issues and we hope to roll out a fix soon, but I do apologize for the inconvenience this has caused you and your business in the meantime. -Victor, Shopify Support