Overall rating Based on 471 reviews
DG Development Solutions
The collections do not get sync and my shop tab is empty despite being all set up correctly. I tried by removing the sales channel and adding it again. It made no difference whatsoever
I used this app to tag products on Facebook and Instagram. It brought traffic and revenue to our website. Suddenly stopped working, won't allow itself to be added back. This app, in general, has been a nightmare when it comes to products being rejected for no good reason, and the reporting of these issues full-on stopped months ago. How does fabric of cows, or enamel pins of a pincushion violate Facebook's terms? If I could zero-star this app, I would.
Love Quotes Apparel
Doesn't work anymore, auto disconnects. Crap app - shopify support doesn't help fix it. Nothing surprising here ... live chat support line is 300 deep lol
Doesn't work for me anymore, a lot of our sales are through this app :( It worked fine at the beggining so I hope they fix it.
Hate the changes with Facebook shop not working..please be honest as this has been going on too long now and I think you have lost me now as a business as you keep saying engineers are working on it ...seriously be honest with people or are scared we will all leave as you know you can’t fix it otherwise it would have been fixed already as it’s not a new issue !!! Not happy with lost sales
Thank you for taking the time to write your review and provide us with this feedback. I can appreciate the frustration felt with this ongoing issue and the negative impact it's had on your business. Issues with our integrations are often complex and require engineers on both sides to resolve them, and unfortunately the nature of these problems can lead to long delays in finding a resolution.
We recognize how disruptive these problems can be for our merchants and aim to fix them as soon as we can, but I understand that this isn't much of a comfort given the long wait that you've had. I apologize for the inconvenience this has caused and hope we will be able to roll out and announce a solution to this issue soon. -Victor, Shopify Support
Does not connect. Does not connect. Does not connect. Does not connect. Does not connect. Does not connect.
Thank you for leaving your review and I'm sorry to hear that you've had issues connecting the sales channel to your Facebook page. This is a known issue that a number of merchants have come across and we are currently working on a full resolution to this problem.
There are some workarounds that may help, however, so I will be sending you an email shortly to see if we can try anything that'll help you get connected. Please look out for my email and get back to me if you'd like further assistance with this issue. -Victor, Shopify Support
Horrible!!! It worked and then all of sudden would only connect two items to my store. Has greatly messed up my sells due to my social channels being my main way of marketing. Will most likely leave shopify due to this mess
Thank you for leaving your feedback and I'm sorry to hear that you've had this experience with the Facebook app. There is currently an ongoing issue with the Facebook integration that has affected a number of merchants, and our engineers are working to try and resolve this issue as soon as they can.
I can appreciate how disruptive this issue has been for you and your business, however, so I'm going to be sending you an email shortly to see if there's anything more I can do to help moving forward. I look forward to hearing back from you. -Victor, Shopify Support
Janay Nichelle Brand
HORRIBLE! the facebook channel didnt fully allow me to migrate my shopify store. As soon as i set it up a few mins later it was locked and under review for activity and then would get terminated the next day. I never even had a fb channel before ! no customer support to help me smh this is definitely killing my sales not being to tag my products on my ig page
Thank you for sharing this review with us.
It is possible, if you're starting a new Facebook account, that Facebook will have certain security steps in place which are causing a termination. I have seen Facebook accounts get closed down when you have more than one open at a time.
I’ve reached out to you via email to discuss this further and hope to hear from you soon! -Lizzy, Shopify Support
Bart the Beagle
It never update correctly, I need to purge it and reinstall every single update... This is garbage...
Thank you for sharing this review with us!
Once you add new products to your store, Facebook will take 24-48 hours to sync the products, which may be what you were seeing here. They will also need to be set up to be available on the Facebook sales channel to appear.
I’ve followed up with you via email as well, so that we can dig into what might have happened further! -Lizzy, Shopify Support
Why have an app that doesn't work? This has been the most painful app experience ever. No products are showing up on my FB shop and without that, I cannot link any products on Instagram! What are you guys doing?
Thanks for taking the time to share your feedback with us. I recognize that your experience with the Facebook Sales Channel thus far has been a frustrating one, and I'm sorry to hear that. We are always working to improve our apps and it's feedback like yours that helps us to do so. I've reached out to you by email so that we can continue the conversation and troubleshoot this together to get the app working as intended for your business. - Emma, Shopify Support