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I keep getting logged out every time the app updates. I am always having to stop what I am doing to fix it.
Thank you for taking the time to share your feedback and experience. I can definitely understand why this would be inconvenient since you are being asked to log in every time there is an app update. Please know this is currently an expected behaviour as Facebook will invalidate your user token any time there is a change in the app to ensure account security and we are not able to override this for our merchants. I will be sending you an email soon to see if there is any more details you would like to share so I can forward your feedback to our developers. Look forward to hearing back. - Anna, Shopify Support
I'm using this app to bring customers to my Shopify store and Facebook business page. I'm new to the process so I'm learning more about the advantages of having the app. I have no likes or dislikes to add at this time.
Thank you for taking the time to share your feedback and leave a review. It's great to see you are enjoying the app so far. I want to ensure you are getting the most out of the app so I will be in touch by email shortly to hear more of your thoughts - Anna, Shopify Support
Too many features so it's hard to navigate and there is no official guide as to how to go about it so it easily became tedious. I had to search online for books and tutorials to help me do and get around certain simple things.
Thank you for taking the time to share your feedback and experience. We work hard hard to ensure that resources are available online to help every merchant set up the Facebook channel. As I understand it can be difficult to locate the relevant resources, I will be in touch by email to see if I am able to provide you with additional assistance. - Anna, Shopify Support
App is great when it works. However, for some reason, the Facebook app has disconnected my site and will not let me reconnect my account. Even though I type in my password and it directs to Facebook, it still says to reconnect. I can still see my shop with products on my FB/IG pages but I cannot utilize any of the functions to create ads with the products. I need assistance, please.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear that your account is not reconnecting properly - something sounds off here for sure. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you any further.
Robyn | Shopify
Die Grundfunktion der App und die Einrichtung des FB-Shops funktioniert gut, aber im Detail könnte mit wenigen Anpassungen ein viel besseres Nutzererlebniss erzeugt werden. 1. Übermittlung der weiteren Bilder über "additional_
image_link" Attribut in den Datenfeed 2. Datenkontrolle und Hinweis bei z.B. Texten oder Optionen, die in Facebook zu Fehlern führen können (z.B.
oder Tags in Description) Sollte es dazu Hinweise und Tipps gehen, dann würde wir uns über eine Nachricht freuen. Eine erste Support-Anfrage wurde mit Fragen Sie bei Facbeook nach beantwortet, wobei die Daten klar nicht von Shopify übermittelt wurden.
A lot of in and outs that is confusing
you can do better than that if I´m supposed til think better of it
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
The application does not require any modifications or developments, it is good, easy to use and fast
Thank you for leaving a review and sharing your experience so far. We work hard on our app functionality and are always looking for ways to improve the app for our merchants. I would love to hear about any suggestions you might have that could make the app even better! I'll be sending you an email soon to see if you have any additional details you could share. - Anna, Shopify Support
still testing will need some time until I can give an honest opinion based on my actual user experiance
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Im just a starter in doing FB ads...and new to this, i need to learn more about how it works and updates..apologies if i cannot rate this much as i need more experience how this app works.
Thanks for sharing your feedback! There's no need to apologize! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
it cost much time to do it. This is my comment can help other merchants decide whether to use this app.
Thank you for your feedback! I will be sending you an email shortly to learn more about your experience setting up this app and how it could improve. - Emily, Shopify Support