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Easy to set up, just follow the flow. Hope can help to increase my sales and product exposure. Thank you.
Very nice experience so far with this application. Expecting everything will be going to be the best .
I installed app ok, but pixel helper doesn't see pixel installed on my website...also in event manager show no activity. What is wrong with this app ?
Hey there,
Ashley here from Shopify. Thank you for taking the time to share your feedback with us. I'm going to follow up with you with an email and troubleshoot this further with you.
Ashley l Shopify
This is beyond Horrible! They blocked my store from advertising without giving a reason since July! Horrible! Horrible! Extremely Unprofessional! Clearly do Not care! Wow! This Not about Instagram Only Facebook. Wouldn't dare connect Instagram in the Horrible situation!
Hi There,
Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Aaron
Facebook is the best app for shopify, it is better to promote our products.i love lot ittttttttttttttttttt
Great integration, simple to implement, and provides huge flexibility and scope to scale your business
i used this app to help me saleeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
Thank you for sharing your review. I'll be reaching out via email shortly to see if you need any further assistance with setup, and to provide some resources on how to get started with ads. - Veena, Shopify Support
love it they are good at helping you through I can reach out to a lot of friends and customers ....
Somehow Facebook got disconnected on my account even tho I had the app on my sales channels. Tried to reconnect but got an error message. Uninstalled the app to see if that would work. Every time I click to install the app again, I get the following message: "There’s no page at this address Check the URL and try again, or use the search bar to find what you need."
Frustrating!! I see others are having issues as well. Would love an email to let Shopify stores know when this issue gets fixed!
Hi there,
William here a support specialist with Shopify. I see that you've included an error message in your review, from this I can say we're able to support you but I'll need to reach out to you via email to discuss the store specific aspects of the error. Please keep an eye out for this email shortly. We're always grateful to receive feedback about our app and we will ensure that this is relayed to our developers.
William | Shopify Support Specialist
As soon as I added this app it disabled my ad account and profile shortly after. Seeing as I am not the only one with this issue, this should be resolved very ASAP. It used to super simple adding the pixel now its just a huge mess and absolutely dreadful. Why fix something that is not broken? I understand the ideology of getting more tracking features, but then this app should give us an option to add the pixel ID only instead of linking so many other things, and if one wants additional tracking, to go through with this process, instead of making it one way only.
Thanks for sharing your feedback! I definitely understand your frustration, and I am sorry to hear that your ad account was disabled. I’d like to look into this further for you and in that regard, I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support