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I thought it was really easy to set up and configure. I will be trying to run some holiday ads with it for Black Friday this year, so hopefully that works out!
Before it was a great app, but now it is not. Not support anything but only sync of product catalog to facebook, even can't share product cards in messenger anymore.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I loved that it walked me through it step by step and explained what it was needing or wanting to do and imported all my info so I only needed to make decisions and take actions to setup connection versus having to connect everything myself.
If I can give minus stars I will.
The support and service are so bad that the only thing those CS reps care are to close the case ASAP instead of helping you to actually solve the issue. I had an issue with the business account, the CS reps kept changing and every time there was a new reps I had to explain everything all over again and it's literally without any progress or solve my business account issue or whatsoever and they just closed the case because the case was more than 48 hours! At the end I figured out myself to fix the account issue.
And now, I am stocked in the process of verify my business despite by providing all the legal documents to them they kept asking for more info, seriously?! What more company legal info you will need to verify a company? Company registration document, check! But No from FB. Company Bank Account Statement, Check! But No from FB. Company Director's resident document, Check! But No from FB!
I tried to contact FB to figure out this matter for too many times, but no answer no feedback, VERY typical FB, bad service, poor product, simply don't care individual merchants.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
This is a great platform for professionals and entrepreneurs and those who are learning like me. thanks
I' am traying and learning how to enjoy using this app. Thankyou for you help. I wish to have any recommendation
Super great, fast, reliable, and they make me input 100 characters for this honest review that I don’t know what else to say
With following directions, this app is easy to install. I have not had it long enough to give complete experience but so far so good.
It’s a good app to use it helps guide traffic to your website. Even gives tips on how to grow your online business
l'application est parfait, intuitif, une connexion immédiate, par contre très déçu car le compte facebook est désactivé et on nous informe pas et on nous explique pas pourquoi et comment faire