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I sent a support request a week ago asking about how to use and configure the App as it is clear that the data fields the app is sending do not correspond to usable data being injected by the Facebook Platform. As of today, they still have not gotten back to me. I am leaving a bad review because 1) the code is written badly and data points for catalog manager don't sync and 2) because they are refusing to respond to my support request. I will update this review if anything changes.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to reach out to you over email and see if we can address some of the issues you were having with the app.
Jack | Shopify
This app is very bad and a time suck. Once you get going, it is like you can't stop and the problems and connection/verification issues literally get worse the more you try to fix. I have been trying to get FB and IG shopping hooked up for over a year. Last week, I disconnected from shopify to start over. Now my catalog is completely disconnected and it wont allow me to reconnect. It is stating the asset is already connected and to go to my commerce manager. Commerce manager in one place is stating it is connected and in another that I have been rejected for the (who knows how many) times. I spend hours every week on this trying different things to connect and there is no one to contact and they do not message you back. It is frustrating, because I would really like to spend time elsewhere. I have an LLC and have been selling online for over 18 months with my website. I am still not authorized or verified on FB or IG. Do not waste your time on this and stick to your website and email list as much as you can.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Not very clear, one pixel still not working. FB approval of shop is sometimes strange and unclear. Generally connection from shopify to facebook seems to be working fine.
Thanks for taking the time to share your experience with us. I can definitely see why it is important to ensure your pixel is connected so you can market your business. I will be sending you an email soon to ask for more details on the issues you are currently facing. - Jamilah, Shopify Support
gggggggggggggggggggggggggggggggggggggggggggggggoooooooooooooooooooooooooooooooooooooooooooooooooooooddddddddddddddd
I relly like how it does. It is easy to use and can save you a lot of time. You can manage all on one place.
It had easy to use steps and allowed me to set up my Facebook shop quickly. I'm always nervous dealing with Facebook and worried about messing up.
The app have huge issues with facebook catalogue, and my current ads stopped. If you use facebook conversion or catalogue ads, this app after setting will delete your current catalogue and will create a new one that doesnt work.
Thanks for letting us know how the new Facebook Channel has been for you! When you have a new catalog, you do need to run new ads. We know how frustrating that can be, and I'm going to send you an email to see how you're getting on now. - Cíara, Shopify Support
not good since Instagram suspended my new account that was not even 24 hrs. Old saying it was a fake account. don't know how that is sorry i could not instantly live up to their standard's!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
It has been good so far. I am just trying to discover good strategies that I can use to run my ads. Thanks again !
I used this app, really got me hooked. It really does walk you through everything you need to know. I am blessed if it wasn’t for them I would be getting scammed with no business. Thank y’all