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Facebook/Instagram is one of the worst tools available. Endless errors and issues appear out of nowhere and the support team is absolutely awful. Orders placed through Meta have countless payment errors and I end up having to chase money from customers directly after product has been delivered because Meta arbitrarily cancels them and withholds the money. You'd think one of the biggest tech companies in the world could pull off super basic operations, but no.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
If I could leave a 0 or a -5 star review I would.
Dealing with Facebook is the worst customer experience I have ever had. They don't care about small business. If you have a difficult issue - which they cereate because of their stupid system and robots, they will pass you from pillar to post like a ping pong. It is unbelievable how bad their service is. None of the teams want to take responsibility for helping the ''customer'', they just keep passing .
Don't believe them when they say they are here to help. They are not!!
Hi There!
Thank you for taking the time to leave a review. We hope that your issue is now resolved. If you believe that your issue is still on-going, please let us know, by reaching out to support via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
You can contact our support team through this link, so we can ensure you have the best possible experience.
Thank you,
[Meta Support]
This suck so bad... facebook support team need help none of them knows what they are doing.. this app suck so bad... I used to love shopify but i am now thinking of another platform ... I am losing so much money with this app of facebook i ask for shopify help and i get a respond when im sleeping this suck ! ugh
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
Our account got banned for life from Facebook after using this app. I even spoke to Facebook on the phone and they said too bad. Would not recommend this or Facebook advertising to anyone. How do you ban a fabric company for policy violations? Did the floral quilt offend someone? Anyways they just banned a 7 figure account and they don't care whatsoever. I am seeing a pattern with the Shopify apps that are built with the actual companies, they cause nothing but problems for the businesses. Moving forward we will be sticking with 3rd party apps, at least they care.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook channel. When it comes to restricted accounts, suspensions and bans it is completely handled by Facebook and Shopify has no hand in these decisions whatsoever. However, I'm going to follow up with you in an email to provide you with some information that can help.
Adil | Shopify
This app is garbage. I had a functioning facebook and instagram store for over 1 year. I updated this app in the past hour and now my stores are both blocked by Facebook that they don't meet their commerce requirements. I sell a very non-controversial product, this is unbelievable!!! This app should have 0 stars and be removed from the store for removing existing functionality. I don't even know how much money I will lose now.
Thank you for taking the time to share your feedback and leave a review. When it comes to account eligibility, Facebook has complete control over this aspect. I would like to share resources on how to contact Facebook so that you can get your account status fixed as soon as possible. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
the app Spams my followers with product updates...and there is no way to turn it off! Im losing followers as its getting annoying...
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the issue you're having with product updates on Facebook. This sounds like a Facebook page setting however I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
None of my scheduled marketing post are working! and I didn't know until recently. This is hurting my business please help resolve. I have used this for a long time and it usually works but I do not know what has happened.
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
Before the change all of my products were on Facebook and I was able to Tag on Instagram. Now all of my new products are not available. It has been over 4 days since I added new items.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Simply Frustrating Trying to run a Facebook Audience building add but repeatedly getting this message since last 25 days. I quote "
There is 1 error with this activity: A problem with Facebook prevented your activity from being published. Try to republish in a few minutes" Did spend end number of hours to figure out the problem but absolutely clue less. It does not mention any specific problem to resolve. Tried to republish probably 100 times. but same result
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the struggles you are facing with creating Facebook campaigns. I'm going to follow up with you in an email to see where I can help.
Adil | Shopify
unresponsive. is this still supported? It says disconnected but no settings have been changed and it crashes when i try to rectify
Hello,
Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Ashley | Shopify