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I used this app to help my business grow and the setup was so easy....even for me. Combining both social media accounts was genius.
I can't use it as intended because they hate TikTok or something??? There could be other reasons but they do not provide specific examples.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I have always struggled with Shopify's Facebook channel for one reason or another. As other reviews have mentioned, it spams all your followers every time you make a change to a product, and there is no way to turn this off. I ended up having to delete my Facebook Shop completely to avoid this.
Products are duplicated in my catalogue on Facebook any time I update them (e.g. new product name), some products don't appear there, products have wrong prices, wrong images. In short, it's a mess.
Hello!
Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel app. I completely understand where you are coming from. Deleted products are never truly deleted from your catalog for history purposes. However, products that were changed/deleted, will have their visibility as "hidden" or "staging", which means they will not be visible to your customers. I will be reaching out to you shortly to help you troubleshoot what is happening and set the next steps.
I look forward to chatting with you!
Paola | Shopify Support
Since i was prompted to provide this review just after setting up i can only say that so far it was a fair experience .
Thanks for sharing your feedback! I appreciate you leaving a review. If you require any assistance while working with the app, please let me know! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Me esta resultan muy fácil configurar la tienda con facebook, es la primera vez que lo hago lo cual pensé que seria mas complicado , pero la guia es muy buena es aconsejable ir leyendo y marcando como ella te dice
i used the app to help me sell on facebook. i was confused when i had to reset up with no warning but i seem to be getting there now
very helpful for setting up my shop!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I just start using but i like it .I am new but i thing knowledge comes with time using channel . Lot of tips to learn how to use channel .
Very annoying interface and doesnt auto archive when items are out of stock so when you try to open other business accounts you get to click through one at to archive them because facebook doesn't view your account in "good standing". They need to clean this interface so bad, everything is beyond clunky.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
I love the fluidity. Perfect in every way. Innovative, painless, easy, click click click click done. ✅