Anmeldelser (7.799)

Samlet bedømmelse
4,3
Antal pr. bedømmelsesniveau
  • 66 % af bedømmelserne er på 5 stjerner
  • 14 % af bedømmelserne er på 4 stjerner
  • 5 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 13 % af bedømmelserne er på 1 stjerner
3. november 2020

I had a hard time downloading my pictures from my store on the ad I didn't want the open 9 to 5 kind of pic this time is a print on demand its open 24 7.

younger designs
Canada
Cirka en måned bruger appen
5. december 2020

a little confusing at first but definitely a very powerful tool for any E-commerce business! Follow me on IG @sofak1nglo0p

$ofa K1ng Lo0p
USA
Cirka en måned bruger appen
10. marts 2021

Very good app, reliable and helpful, I recommend this to any new entrepreneurs. Easy to follow, instructions are clear

Little Geezer
Storbritannien
Cirka en måned bruger appen
21. februar 2022

I removed the app. The added fee for selling on Facebook just does not make it worth it. No customer support. Randomly rejects some of my design under the sex trafficking excuse. I am not sex traffic. I am an artist and a designer. Ridiculous.

Fine Art by Ane
USA
Mere end et år bruger appen
Meta svarede 24. februar 2022

Hi there,

William here from the marketplaces support team at Shopify. I see you've noted that there are additional fees for the Facebook channel, there are currently no additional fees with the Facebook channel. I also see that you had some trouble with product approvals on Facebook these are likely account specific so I'll reach out to you directly to discuss those and any fees that relate to your experience. Thank you for leaving the time to review our app.

William | Marketplaces Support Specialist
Shopify

11. november 2020

Simply put, it doesn't work.
For the last 2 weeks, struggling to connect my Facebook page, but nothing presented to connect.
Many emails ping-ponged with just the same thing over and over again. Why would you shut it down the old system when the new system hasn't yet been confirmed to work? You don't even update the instruction on how facebook channel can be connected in the new system. Isn't this too immature?
The manual facebook connection was so much easier and simple, and easy to fix if problems arose. Plus, what happened to the awesome shopify support system?
No more phone support!
I used to call the support centre when having problems, which was quick, easy, instant… was awesome. Now, no calls, the chat takes much more time and fiddling than talk by nature of the system, and email back and forth seems taking forever as reply takes normally more than two days, etc. Meanwhile, I couldn't start my business after exhaustive work I pour in for so many months.
Shopify, please go forward not backward!!!

i.cluie.com
Australien
Mere end et år bruger appen
Meta svarede 13. november 2020

Thank you for sharing your feedback! We work hard to improve our app functionality and to have the appropriate resources available to support our merchants. It sounds like you have been experiencing a difficult time in getting the app connected and getting in touch with our Support team. I will be following up via email to look into the issues you are currently facing and to ensure you are getting the support you need to get connected to the app. - Anna, Shopify Support

3. september 2022

Had to uninstall with the channel constantly posting updates to FB page feed with no option to disable. New products, price updates, etc. are all automatically posted to your feed. Need to give users choice If you're a fan of choice and controlling the content on the front end of your socials, this app ain't for you...

Outdoors Domain
Australien
Mere end et år bruger appen
Meta svarede 6. september 2022

Hi there,

Thomas here from Shopify support, thanks for taking the time to leave a review on our app. I see that you've had some trouble getting the answers to your questions, I'll reach out to discuss with you and hopefully we can get to the bottom of this together.

Thomas | Shopify

4. november 2020

Easy and quick just follow instructions on each pop up window. So faar so good, thanks for all the help.

Kisyuu
Mexico
Cirka en måned bruger appen
8. oktober 2020

It gave clear instructions but wasn't clear to me what needs to be done in Shopify and what in Facebook. The latter seriously has too many options, links, different sites etc. Very confusing.

Blueiron NL
Holland (Nederlandene)
Mere end 2 år bruger appen
Meta svarede 9. oktober 2020

Thank you for leaving a review and sharing your experience. I'd like to hear more about any issues you are currently facing to ensure you are getting the most out of the app, so I'll be sending you an email shortly to discuss. - Veena, Shopify Support

24. september 2022

If we could give zero stars that would be our rating. This is a terrible app, because FB is terrible. We can't get it to work. No support from FB AT ALL. No way to reach anyone. No contact information. Shopify can't help anymore with this either. What is the use of this? It is beyond confusing. This has been a huge waste of time for us, trying to get this to work again (it used to work until the other day). Beyond frustrating. We have lost revenue from the FB commerce business model for stores, which is a horrible, horrible, horrible experience. Shopify tells us it has to do with the change over to META and everything will now be handled by them. They are a tangled web (pun intended) and treat business owners (small ones anyway) with seeming disdain. What's the point of trying to do anything with them? FB cuts you off. The app doesn't work. There are no humans to help. Stay away!

ThumbPRO
USA
Mere end et år bruger appen
Meta svarede 26. september 2022

Hi there,

Thanks for reaching out with your feedback, my name is William and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

William | Marketplaces Support Specialist
Shopify

5. oktober 2020

The app works well. i add Facebook to my store. which also add Instagram as well. I would recommend to anyone starting a business.

Mystical Glam
USA
Mere end et år bruger appen