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I am having the same issue as a lot of other customers are having. I am gathering there is some sort of connection issue between shopify and facebook. I think it's the pixels. In my shopify store it has one pixel number and in facebook I have 2 different one's. I cannot change it no matter what I do. The app to connect shopify and facebook was working fine till April. Then one of my products got restricted. It is a cutting board, so I don't know why it was flagged. I deleted the product from Shopify but even 4 months later it is always stuck in facebook. I have deleted this app and reinstalled it probably 20 times and it still doesn't work. I have spent about 14 hours talking to various customer service people from Shopify and Facebook and none of them have been able to help me. My account has been restricted but my ads have still been charged to my facebook account. I have 35 different screen shopts of various stages of both of my accounts that I have emailed to customer service and again my account is still restricted.
Hi there,
William here from Shopify. I see that you're having trouble getting the Facebook app to work on your account. I'd like to help you resolve this so I will follow up with you via email. We definitely appreciate all feedback as this helps guide future development of the app.
William | Shopify
Best Marketing app in the market, setup is easy just follow the instruction waiting for the results!
Great app! Helps me display my products to a wide audience and lets me connect to more and more consumers all around the world!
This app works perfectly with Facebook Business Manager and Commerce and helped me to streamline everything.
very easy to setup. I literally spent 5 mins to configure settings required to setup the connection between Facebook and Shopify
A bit convoluted, but very useful. I would like to see an "easy button" installed for those "Oops, I had Tequila at lunch" days. I liked the big font...Cause I'm blind as a bat. Colors are cool...I don't know what else to say to get you to accept my submission.
Thank you for leaving a review and sharing your thoughts! Feedback is extremely important to us, in order to help improve our app and user interface. I'll be sending you an email shortly to see if you have any specifics or further details you'd like to share. - Anna, Shopify Support
I use this app to develop my business. So far everything is going really well. Hopefully it continues like this.
L'application ne fonction plus correctement depuis le gros bug de facebook.
L'application n'est plus reconnu bizarre.
good application as it provide very use to interface for setting up shopify and facebook.
good application as it provide very use to interface for setting up shopify and facebook.
FB services are very important for businesses however more live support is required to enable a smoother and easier access to all the tools, functionalities, and strict business rules. More support please, thank-you.