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It's not working. I am disappointed : get an error message. i can't even connect to the facebook and connect my pixel.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. It sounds as though your shop is being affected by a known issue on Facebook’s team which their team is working on resolving. I'm going to follow up with you over email to open up the lines of communication, in order to let you know when the issue has been resolved!
Charlotte | Shopify
I'm so confused after trying to set up my store and get it functioning that I honestly don't remember all I've done this afternoon. But from what I recall, this part of the process has been easy.
Work progressing. So far is confusing and repetitive but I am working on unraveling the intricacies.
Hey there - thanks for taking the time to leave a review! I've sent you an email with some information to help you navigate the channel and would be happy to assist if you have any questions. Looking forward to hearing from you! - Jake, Shopify Support
Once I figured out to come to Shopify and make the shop, it was easy.
I liked that my products were automatically added to shopify.
The details were fine follow through until the end. Everything is very understandable and easy to follow.
Hello I've been trying to set up Facebook Pixel since yesterday but without success with we kept saying Sorry, something went wrong.
We're working on getting this fixed as soon as we can. and when I try to set it up via the sales channel, many options are not available at all, please help
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
For a non technical person, this was quite easy. I followed the instructions was able to complete the task in no time
User friendly. Must do it from computer and not mobile. Setup took 1 hour for 2000 products which is not bad.
i tried to link my shopify to my facebook and well... my facebook is now not willing to link between the 2 and i have no one to contact to resolve the issue nor any helpful articles
When i try istall this app i always get this error. "oops. something went wrong." It doesn't work succesfully. I just install once but i didn't install 2nd time this app. It crashed.
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]