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I have spent the last 48 hours trying to install the Facebook pixel on my shop (without success). I thought the problem was mine, but looking at the comments, I see that many people have the same problem. I am wasting a lot of time with this problem, and potentially money. I contacted Facebook, they sent me to Shopify, and I see in the comments that Shopify is implying that the problem is with Facebook.
The quality of service is really awful.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook on your store I am sorry to hear that you have been having trouble getting support on your issue. I am going to send you an email so we can look into this together, and make sure that the problem is resolved!
Charlotte | Shopify
Following the setup instructions in this app led facebook to disable my account! I've had the account for almost 15 years now and have never had any issue with it, but as soon as I clicked "set up an ad account" per the instructions in this app it completely disabled everything. I've had to upload a driver's license, a selfie, and now I'm just waiting with no reply from facebook, completely missing out on running ads during the busiest shopping week of the year.
Hello,
Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify
///Im trting to pay for milk and poewr bills and make sure i say debt free, fsut setttting thiiiis up innnnn hopprs of making a fewwww exxtreaaa dollars and dogfood.
Wow, the verification process is super annoying. It is impossible to verify you own a business if you are, for instance, a sole entrepreneur.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
I used this app to help me know how many visitors i have and to grow my business. I really like how it's work
I installed this app to set up IG shopping and its so confusing and wouldn't allow me to complete the setup and now I can't even add my IG shop by just my FB catalog saying now my website URL is taken by a different business, because the FB channel app verified my URL and now its all messed up and IG thinks the FB channel claimed it.... how can I even remove that?
Hi there!
Paola here with Shopify! Thank you for taking the time to let us know about your experience with the app. I completely understand how frustrating this situation is. It seems that this could be related to the Facebook domain verification process, which is not separated from Instagram per say. I will be reaching out to you by email shortly so we can find the next steps together to solve this issue.
I look forward to chatting with you!
Paola | Shopify Support
It's much easier to set up this way. You still have to adapt because it's new. Let's hope it goes well!
Impossible de me connecter, on me dit que je ne suis pas admin de la page alors que je le suis... Ca ne fonctionne pas.
Salut!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et aimerait vous aider à trouver une résolution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Afin que nous peut vous contacter directement et vous assurer de vivre la meilleure expérience possible.
Merci,
Méta-support
Fácil de instalar, aún estoy en proceso de configuración. En principio me gusta lo que veo, podré comentar más cuando termine de configurarla y de aprender toda la metodología de la aplicación.
I sell natural products and makeup, and I don't have any problem with google list, But I got restricted to my business account on Facebook, and I can't use any marketing campaign now, I sent a letter to Meta to know what is the violation I did? , and they keep saying please look to our violation list to know better, completly it's like a reboot answer, I use Facebook since 2009, and I do marketing campaigns since 2010, with 13 pages, I lost all these assets because of this app .
DONT USE THIS APP
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin