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Read The Reviews Before Installing!
I really wish I had read the reviews before installing this. Wasted so much time setting up a Facebook page and jumping through hoops to get my Instagram shop integration only to have my shop rejected for no apparent reason. Been twisting myself in knots trying to figure out what's going on. The message in Shopify admin page sends me to Facebook support. I contacted them - it's been a week and I've heard nothing back. Now I'm afraid to uninstall as I'm others have reported issues when trying to reinstall. Save yourself some pain and hold off on uninstalling this app until it's fixed.
Hi there,
William here from Shopify support. I see that you've had some trouble with setting up your Instagram shopping through the Facebook channel. We definitely want to get the channel working for you. I'll follow up with an email to discuss the store specific details, look out for it in your inbox.
William | Shopify Support Specialist
I think FB app is great. It create alot of awareness for my business. Somehow I keep missing the alert from the messenger when people message me.
I am still in configuration stage of the app. However everything I have completed so far has been easy and simple.
I want to add the facebook pixel to shopify but now you force me to take more steps than necessary to do so. I don't have a business manager account and it won't let me create one, so I know why. I've been trying for several days and try what I try it always tells me to try it later. I just want to put the pixel on my page, I don't ask for more unnecessary features. Please let me do my job, I just want to launch my shop :_(
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
não esta funcionando
Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo transtorno causado e gostaríamos de ajudá-lo com uma solução. Entre em contato com nossa equipe de suporte comercial através deste link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Para que possamos pode entrar em contato com você diretamente e garantir que você tenha a melhor experiência possível.
Obrigado,
Meta-suporte
Extremamente ruim, suporte de péssima qualidade, só problemas, terá sorte se aprovar suas contas de primeira, pois do contrário, será um parto! Boa sorte.
This app is totaly bullshit.For 2 days I tried to connect my facebook account page, also Business manager account and Shopify tell me that my account don't ran ads or any other reason that is wrong.Also I have to dezinstall all time to reconnect .Bad!!
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. Facebook has many moving parts and if there are missing permissions on a Facebook account, it can cause issues with the connection. I'm going to look into this more to see exactly where the issue is and follow up with you in an email to open up the lines of communication so I can try to get you up and running.
Robyn | Shopify
I have problem with Pixel, I read many reviews, and they have the same problem. I connected shopify with facebook business manager, but in my shop pixel doesn't work. Pls help, our business stoped.
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience and help you with the Pixel problem.
Thank you, Kristin
Love the app, only takes me quiet some time to figure out how everything is working, although the explanations are very useful
Non riesco a connettere il mio account pubblicitario per poter inserire inserzioni e prodotti da shopify. Sono giorni che sto sbattendo la testa su questo problema , ho provato a dare ogni tipo di autorizzazione .... come posso avere aiuto ????